Browsing Tag
CXone
2 posts
NiCE cuts 5% of jobs despite 46% AI growth. Why are margins shrinking?
NiCE plans to eliminate approximately 5% of its global workforce as annual recurring revenue from artificial intelligence rises 46% to $392 million. However, declining operating margins and weaker quarterly earnings reveal why restructuring has become important despite the company's expanding AI business.
NICE launches CXone SmartAssist powered by Amelia for digital CX
US-based NICE has launched a new conversational AI solution for customer service called CXone SmartAssist powered by Amelia…