Sabre Hospitality launches SynXis Concierge.AI to transform hotel customer service

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leader in global travel technology, has announced the launch of SynXis Concierge.AI. This innovative solution, which harnesses the power of Generative AI, is set to transform the customer service landscape for hoteliers. Sabre Hospitality will be showcasing this new product and its capabilities at the upcoming HITEC Charlotte event in the USA from June 24-27, 2024.

SynXis Concierge.AI, Sabre Hospitality’s pioneering deployment of Generative AI, leverages the company’s vast data resources to provide immediate, detailed, and accurate responses to customer queries. This technology marks a significant departure from traditional models, where the effectiveness of customer support was heavily reliant on the individual agent’s knowledge and experience.

Initially, SynXis Concierge.AI is being employed by Sabre’s Customer Care and Delivery (CCD) team to enhance the quality of customer interactions across various scenarios, including inquiries, requests, and troubleshooting. The entire CCD team is equipped with this AI tool, poised to revolutionize how customer service is delivered in the hospitality industry.

Scott Wilson, President of Sabre Hospitality, commented on the new product’s potential impact: “SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions. This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.”

Plans for SynXis Concierge.AI include its integration into Sabre’s Community Portal to enhance self-service capabilities and its potential application across existing products to drive operational efficiencies and optimize conversions.

Amy Read, VP of Innovation at Sabre Hospitality, emphasized the transformative impact of Generative AI: “With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”