QualityKiosk, DevRev partner to advance AI-driven CX and digital transformation

In a strategic move set to reshape AI-driven business transformation, QualityKiosk Technologies has announced a partnership with DevRev, an AI-native platform backed by Khosla Ventures. The collaboration aims to elevate AI-powered customer experience and accelerate product innovation by integrating advanced quality engineering solutions with DevRev’s conversational AI platform.

QualityKiosk, a global leader in reliability engineering and digital assurance, will serve as DevRev’s preferred partner, providing professional services that enable enterprises to unlock the full potential of their data through AI-driven automation. By merging expertise in quality engineering solutions with AI-powered insights, the partnership is expected to help businesses improve customer experience through AI while optimising digital workflows and operational efficiency.

What Makes This AI Partnership Significant?

The alliance between QualityKiosk and DevRev brings together two industry leaders with complementary capabilities. QualityKiosk has built a strong reputation in quality engineering, cloud operations, and automation services. Operating in over 25 countries with more than 3,500 employees, the company supports various industries, including banking, insurance, technology, automotive, consumer goods, and healthcare.

DevRev, founded in 2020, has rapidly emerged as a leader in AI-powered customer experience solutions. With backing from Khosla Ventures and Mayfield, the company operates globally from its headquarters in Palo Alto, California, with offices in seven international locations. Under the leadership of CEO Dheeraj Pandey, formerly the CEO of Nutanix and a board member at Adobe, DevRev is committed to bridging the gap between product development and customer service using AI-driven automation.

By integrating QualityKiosk’s quality engineering solutions with DevRev’s AI-native platform, enterprises can streamline customer experience insights, enhance operational workflows, and optimise digital interactions. This collaboration is particularly valuable for fast-growing software companies, SaaS providers, and financial institutions seeking AI-driven digital transformation to strengthen their market position and customer engagement strategies.

How AI-Powered Customer Experience is Evolving

Customer experience is undergoing a fundamental shift toward AI-driven automation, data analytics, and conversational AI. DevRev’s platform is powered by a patented knowledge graph, which connects various data points, including customer interactions, product usage, employee workflows, and operational metrics. This real-time data integration allows businesses to enhance search capabilities, leverage predictive analytics, and deploy hyper-personalised AI-driven workflows that improve efficiency and responsiveness.

By incorporating DevRev’s AI-powered platform with QualityKiosk’s expertise in quality engineering, organisations can improve customer experience through AI by leveraging automation for faster, more effective customer interactions. Businesses will also be able to optimise digital workflows by integrating AI insights across customer service, product management, and software development. The partnership enables enterprises to enhance reliability and observability in digital operations, ensuring seamless customer engagement.

As AI-driven digital transformation becomes increasingly crucial for businesses, platforms that connect customer experience with product innovation are expected to see rising demand. The partnership between QualityKiosk and DevRev presents a structured approach to integrating AI into enterprise technology, enabling businesses to remain competitive in an evolving digital landscape.

Expert Insights on the Impact of AI in Customer Experience

Industry leaders have recognised the growing importance of AI in redefining customer experience and product management. QualityKiosk’s CEO, Maneesh Jhawar, emphasised that this partnership would help businesses accelerate product development while delivering superior user experiences. He noted that AI-powered customer experience solutions are becoming essential for enterprises looking to scale efficiently while maintaining service excellence.

DevRev’s CEO, Dheeraj Pandey, highlighted the significance of quality engineering solutions in ensuring seamless customer interactions. He explained that AI is not just about automation but about aligning engineering and customer service teams to build products that meet evolving customer needs. By integrating AI into business operations, companies can enhance collaboration, improve customer satisfaction, and drive digital innovation.

The Role of QualityKiosk’s AI Center of Excellence in Driving Innovation

In addition to its partnership with DevRev, QualityKiosk continues to expand its AI-driven initiatives through its Center for Engineering & Innovation Excellence. This specialised division focuses on customer experience insights, product engineering, quality intelligence, and support intelligence. By leveraging AI-powered solutions, the AI Center of Excellence helps businesses improve observability, reliability, and overall business growth.

QualityKiosk’s AI-driven approach aligns with the broader vision of integrating automation and digital intelligence into various business functions. Through its expertise in quality engineering solutions, the company is enabling enterprises to transition smoothly into AI-powered digital ecosystems, ensuring sustainability and long-term success.

DevRev’s Effortless 2025: The Future of AI in Digital Transformation

As part of the partnership, QualityKiosk will sponsor DevRev’s Effortless 2025 event, scheduled for February 27 in Mumbai. The conference will bring together AI and design experts to discuss the future of AI-powered customer experience and its role in accelerating digital transformation.

Effortless 2025 will focus on how India’s technology sector is evolving beyond traditional SaaS models, moving toward next-generation AI-native platforms. Discussions will explore how enterprises can harness AI, cloud-native infrastructure, and automation to enhance customer engagement, streamline operations, and future-proof their digital strategies.

With AI adoption on the rise, the insights shared at Effortless 2025 will be critical in shaping how businesses leverage AI for digital transformation. The event is expected to provide valuable perspectives on how enterprises can bypass legacy constraints and fully embrace AI-driven business models.

The Future of AI-Powered Customer Experience

The partnership between QualityKiosk and DevRev marks a significant milestone in AI-driven enterprise technology. By integrating quality engineering solutions with AI-native platforms, this collaboration is poised to redefine how businesses leverage customer experience insights and product development.

As AI-driven digital transformation becomes a top priority for businesses worldwide, the ability to harness data for automation and decision-making will be essential. QualityKiosk and DevRev are well-positioned to lead this shift, helping businesses improve customer experience through AI and achieve long-term digital success.