One Source acquires CT Solutions—what this means for clients and the future of UCaaS

Why has One Source acquired CT Solutions now?

One Source, a Raleigh-based provider of managed IT services and strategic technology advisory, has acquired CT Solutions, a technology consulting firm known for its specialisation in unified communications and hybrid voice environments. The deal reflects One Source’s deliberate strategy to scale its presence in high-growth regional markets while enhancing its service portfolio to meet increasingly complex customer demands. With CT Solutions now operating under the branding “CT Solutions, a One Source company,” the integration places particular emphasis on strengthening One Source’s position across the Atlanta metropolitan area, a region with rising enterprise technology investment.

The acquisition aligns with a broader industry shift in which IT service providers are consolidating capabilities through strategic M&A to address rapidly evolving technology environments shaped by hybrid work, cloud migration, and unified communications as a service (UCaaS). For One Source, adding CT Solutions to its portfolio is not simply a geographic play; it is a value-driven move that deepens its offering in cloud VoIP, proactive infrastructure management, and technology lifecycle support—sectors increasingly seen as mission-critical by clients navigating digital transformation.

How does CT Solutions strengthen One Source’s service capabilities?

CT Solutions has long been recognised for its deep expertise in enterprise communications strategy, particularly in private cloud VoIP deployments and hybrid voice systems—two areas seeing elevated demand amid global shifts toward hybrid work models and remote-first collaboration strategies. As businesses seek to modernise their communications infrastructure, support seamless connectivity across distributed workforces, and reduce telecom-related costs, the need for comprehensive, vendor-agnostic support partners has intensified.

According to One Source’s CEO Tim Meng, CT Solutions’ capabilities “simplify a complex technology world” and complement One Source’s existing mission to provide end-to-end advisory and IT management support. The integration allows both companies to create synergies that extend beyond traditional managed services. It introduces deeper consultative value around proactive monitoring, unified communications architecture, and tailored support structures for mid-market and enterprise clients alike.

Zach Kahane, Vice President of Strategy and Corporate Development at One Source, underscored CT Solutions’ longstanding reputation and the trust it has earned among clients. He highlighted how the firm’s domain knowledge in voice infrastructure and collaboration tools would elevate One Source’s ability to address increasingly multifaceted client environments. This includes integrating cloud-based voice solutions with broader digital ecosystems such as Microsoft Teams, Cisco Webex, and enterprise-grade VoIP systems.

What does the deal mean for existing CT Solutions clients?

For clients of CT Solutions, the acquisition opens doors to a significantly broader set of technology services through One Source’s nationwide infrastructure and partner ecosystem. CT Solutions founder Greg Hendrix emphasised that both companies share a customer-first philosophy, built on long-standing relationships and consistent service quality. By joining forces, the companies aim to offer enhanced strategic guidance and service delivery, including 24/7 support, improved cloud infrastructure solutions, and broader access to managed security and network optimisation services.

CT Solutions clients will now benefit from One Source’s established network of vendor partnerships and enhanced delivery capacity, especially in areas such as managed cybersecurity, SD-WAN deployment, infrastructure resilience planning, and digital workflow optimisation. With CT Solutions’ legacy of voice expertise combined with One Source’s deep roots in technology lifecycle management, clients can expect more holistic engagements designed to drive operational efficiency and technological resilience.

How does the acquisition fit into broader industry trends?

The acquisition of CT Solutions comes at a time when technology service providers are increasingly pursuing mergers and acquisitions to address customer demand for integrated IT solutions that go beyond basic infrastructure support. As enterprises shift away from piecemeal technology adoption and instead seek unified platforms and advisory partners, the managed services space has seen a wave of consolidation.

Providers that once focused solely on break-fix support or niche telecom services are now building full-spectrum offerings that cover everything from cloud migration and cybersecurity to unified communications and compliance. This has led to a competitive environment where providers with the broadest capabilities—and strongest customer service frameworks—are best positioned to win long-term enterprise accounts.

The emphasis on communications technology, particularly VoIP and UCaaS, has also increased in the wake of global workplace transformations accelerated by the COVID-19 pandemic. With more organisations embracing hybrid models, reliance on stable, scalable, and secure voice platforms has become essential. By integrating CT Solutions’ specific expertise in these domains, One Source reinforces its alignment with these macro trends and demonstrates its intention to be a leader in next-generation IT support and communications enablement.

What strategic value does the Atlanta market bring?

One Source’s move to solidify its footprint in the Atlanta metro area through CT Solutions also highlights a calculated expansion strategy. Atlanta has emerged as a growing technology and enterprise hub in the Southeastern United States, attracting startups and Fortune 500 firms alike due to its talent pool, favourable business climate, and increasing demand for digital infrastructure services.

CT Solutions’ well-established presence in the region provides One Source with immediate market penetration and access to a strong base of existing clients that span industries such as finance, healthcare, logistics, and professional services. By maintaining the CT Solutions brand locally while integrating service operations and back-end systems, One Source aims to preserve the trusted relationships built over years while delivering added value through an expanded service suite.

What are the long-term implications of the deal?

For One Source, the acquisition is a signal of its long-term commitment to becoming a dominant player in the U.S. managed services and communications technology sectors. The company is positioning itself to meet growing enterprise demand for partners who can operate across hybrid environments, optimise technology costs, and provide strategic guidance tailored to individual industries.

Industry experts expect similar deals to continue in 2025 as private equity interest, market fragmentation, and cloud acceleration reshape the managed IT and telecom advisory sectors. The ability to deliver scalable solutions that combine local expertise with national reach is becoming a key differentiator. One Source’s acquisition of CT Solutions reflects this market logic: scale, specialisation, and service integration are now inseparable components of competitive strategy.

For clients navigating complex technology environments, the merger represents not only a consolidation of service providers but a convergence of capabilities. It offers the promise of deeper advisory engagement, improved SLAs, and better ROI from their IT investments. And for both companies, the merger lays the groundwork for broader innovation and market reach in the years to come.