Missed your Train? Ixigo’s travel guarantee promises 3X refund!

Ixigo, India’s leading online travel agency (OTA), has introduced a game-changing solution for passengers holding waitlisted train tickets. Its new travel guarantee feature ensures a 3X refund on ticket fares if the ticket remains unconfirmed, empowering passengers to explore alternative travel options without financial stress. This initiative reaffirms Ixigo’s focus on user-centric innovations in the travel industry.

How Travel Guarantee Works

The travel guarantee feature is an optional add-on available for select bookings via the Ixigo Trains app. Passengers opting for this service at a nominal fee are eligible for a 3X refund if their waitlisted train tickets remain unconfirmed at chart preparation. The breakdown of the refund includes:

A 1X cash refund credited to the original payment mode.

A 2X refund as redeemable Travel Guarantee coupons, usable on flights, buses, or trains booked through Ixigo.

During high-demand periods like holidays, passengers often face the challenge of arranging alternative travel options at steep prices due to unconfirmed reservations. Ixigo’s solution mitigates these last-minute worries.

Customer-Focused Innovation

Dinesh Kumar Kotha, CEO of Ixigo Trains, explained that the travel guarantee feature not only provides monetary relief but also grants flexibility to passengers seeking alternative travel options. He noted that during peak travel seasons, many passengers experience frustration due to waitlisted train tickets. This initiative offers a dependable safety net, simplifying their journey planning.

Ixigo further enhances the travel experience with features such as free cancellations, instant refunds, and food delivery on trains, making the platform indispensable for its growing user base.

Ixigo’s Market Leadership

Founded in 2007, Ixigo (Le Travenues Technology Limited) is a technology-driven company empowering Indian travellers with smarter travel solutions. Leveraging artificial intelligence and user data, Ixigo addresses diverse travel needs, from booking trains to flights, buses, and hotels. With over 480 million annual active users in fiscal 2024, it remains the leading OTA for India’s Next Billion Users.

By prioritising convenience and flexibility through its travel guarantee feature, Ixigo reinforces its position as a leader in revolutionising the travel experience for millions.