Mastek, a prominent digital engineering and cloud transformation partner, has announced significant advancements in its icxPro platform through a collaboration with NVIDIA. This enhancement is set to revolutionize customer experience (CX) solutions across various sectors, leveraging the power of artificial intelligence (AI). With a demonstrated 20% return on capital employed (ROCE) in the manufacturing sector, icxPro also shows immense potential for the BFSI and healthcare industries.

Leveraging NVIDIA’s Technology for Next-Gen AI Solutions

The icxPro platform is a cloud-native framework designed to facilitate the scalable development of domain-specific AI applications. By integrating NVIDIA’s full-stack accelerated computing platform—including NVIDIA NIM microservices and running on NVIDIA A100 Tensor Core GPUs—Mastek’s icxPro enables businesses to achieve quicker market readiness and unlock substantial business value.

Ritwik Batabyal, CTO & Innovation Officer at Mastek, expressed enthusiasm about the collaboration: “We are excited to collaborate with NVIDIA to roll out business solutions in machine parts, intelligent fraud management, and intelligent supply chain for Manufacturing, BFSI, and Healthcare sectors. icxPro, built on the full-stack NVIDIA accelerated computing platform, simplifies the integration process and eliminates technical complexities, allowing businesses to focus on innovation and driving real business outcomes.”

Transformative Impact Across Industries

Mastek’s icxPro platform is set to deliver several key benefits across multiple sectors:

– Superior CX Management: The platform’s seamless integration with the NVIDIA AI stack enables the development of production-grade generative AI applications, enhancing overall customer experience management.

– Faster Time to Market: By simplifying AI integration, icxPro accelerates the development of tailored solutions for industries such as healthcare, manufacturing, retail, and BFSI.

– Enhanced Customer Engagement: Businesses can utilize AI to gain deeper insights into customer behaviors, personalize interactions, and automate tasks across various channels, thereby enhancing the customer engagement process.

John Fanelli, Vice President of Enterprise Software at NVIDIA, highlighted the broader industry implications: “Enterprises across industries face significant challenges in deploying scalable AI solutions that enhance customer experience and streamline operations. By integrating NVIDIA NIM and other NVIDIA AI Enterprise software, developers using Mastek icxPro have a powerful, cloud-native solution that accelerates AI deployment and drives real business outcomes.”

Proven Success and Future Prospects

The icxPro platform has already shown significant success, as evidenced by its implementation in Fortive’s business plan-driven solution exercise, Digital Hack 2023. The platform dramatically reduced customer response times from a range of three to seven days to mere seconds, showcasing its efficiency and effectiveness in real-world applications.

Looking ahead, Mastek aims to scale the icxPro platform further, building upon its existing successes to empower businesses across diverse industries. As part of the Mastek iConniX GenAI portfolio, icxPro is poised to contribute to long-term sustainability for businesses leveraging AI-driven strategies.

The strategic enhancement of Mastek’s icxPro platform through NVIDIA’s technology represents a significant step forward in the use of AI to enhance customer experiences across various sectors. This collaboration not only underscores the potential of AI in transforming business operations but also highlights the importance of strategic partnerships in the tech industry to foster innovation and achieve scalable solutions.

  AI customer experience, AI in BFSI, AI in Healthcare, cloud computing, digital transformation, icxPro, Mastek, NVIDIA