Jrni merges with Calenso and Event Farm to create all-in-one customer interaction platform

Jrni, a global provider of in-person customer interaction solutions, has announced its merger with Swiss appointment scheduling platform Calenso and experiential marketing technology firm Event Farm. The deal positions the combined company as a leader in managing a full spectrum of customer interactions, including appointment scheduling, queue management, and event engagement, across both physical and digital channels.

With the increasing reliance on artificial intelligence in digital commerce, businesses are seeking ways to provide more personalized customer experiences. The merger brings together technologies that enhance in-person engagement, allowing businesses to streamline interactions while ensuring consistency across multiple touchpoints. By integrating their platforms, the three companies aim to provide enterprises with a comprehensive solution that strengthens customer relationships, enhances operational efficiency, and drives revenue growth.

A comprehensive solution for appointment scheduling and customer engagement

The combination of Jrni, Calenso, and Event Farm expands the capabilities of businesses looking to optimize in-person and virtual customer interactions. The platform supports global enterprises by integrating scheduling, queueing, and event management solutions, helping brands improve customer retention and service efficiency.

The addition of Calenso enhances appointment scheduling for businesses in the financial services, retail, insurance, and government sectors. The platform’s capabilities extend beyond in-store and on-site scheduling, offering omnichannel options that include phone-based appointments, co-browsing, and virtual consultations. This flexibility enables businesses to engage with customers through their preferred communication channels, increasing accessibility and convenience.

With a strong presence in the DACH region (Germany, Austria, and Switzerland), Calenso strengthens support for European customers while ensuring compliance with regional data protection regulations. Its expertise in serving consulting-intensive industries adds value to the combined platform, allowing businesses to customize appointment booking solutions based on industry-specific needs.

Enhancing event engagement with experiential technology

The integration of Event Farm introduces advanced event engagement tools to the combined platform. As businesses continue to invest in live, hybrid, and virtual events, the demand for interactive solutions that enhance attendee participation has increased. Event Farm’s technology includes real-time engagement features such as live polling, NFC-enabled wearable technology, and its EFx event app, providing businesses with tools to create immersive experiences that strengthen brand engagement.

For companies that host in-person customer events, the ability to track attendee interactions and engagement levels provides valuable insights into customer preferences. The incorporation of experiential event technology allows businesses to refine their event strategies, maximizing the impact of face-to-face interactions in an increasingly digital marketplace.

Strategic growth in global customer interaction management

The merger positions the combined company as a leader in the evolving customer engagement landscape. By unifying appointment scheduling, queue management, and event coordination under a single platform, businesses can enhance operational efficiency while improving the customer experience.

Beyond providing an integrated platform, the company is committed to ongoing investment in its individual brands. Calenso will continue to operate as a Swiss-based subsidiary, ensuring that its services remain tailored to local compliance and security requirements. Similarly, Event Farm’s event engagement solutions will continue to evolve, providing businesses with innovative ways to enhance audience interaction.

As digital transformation reshapes consumer expectations, businesses that prioritize human interaction as a competitive differentiator will benefit from solutions that facilitate meaningful engagement. The merger between Jrni, Calenso, and Event Farm reflects the growing demand for technology that bridges digital and physical interactions, helping businesses build lasting customer relationships.

Jrni specializes in customer interaction solutions, offering appointment scheduling, queue management, and event coordination tools to help brands strengthen customer relationships and enhance service experiences.

Calenso is a leading appointment scheduling platform catering to consulting-intensive industries, with a strong focus on data security and customizable branding.

Event Farm provides event engagement solutions designed to enhance audience participation in in-person, virtual, and hybrid events through interactive technologies.