Inside Globe Telecom’s bold move: Embracing Red Hat OpenShift to transform customer experience

In a significant move towards modernising its IT infrastructure, Globe Telecom has announced a strategic collaboration with Red Hat, Inc., the global leader in open source solutions. This partnership centres around the implementation of Red Hat Open Innovation Labs to enhance Globe’s agility, scalability, and overall operational efficiency. The goal is to provide a superior customer experience by leveraging advanced technologies and innovative practices.

The collaboration involves a residency at Red Hat Open Innovation Labs, where Globe’s engineers have worked closely with Red Hat experts. Together, they have integrated cutting-edge open source technologies, including Red Hat OpenShift, which is renowned as the leading hybrid cloud application platform powered by Kubernetes. This integration is not just a technical upgrade; it represents a cultural shift within Globe towards adopting DevOps methodologies and a more collaborative approach to development.

During this period, Globe has achieved notable advancements. The migration of initial application modules to Red Hat OpenShift was completed more rapidly than anticipated, allowing Globe’s teams to quickly master the platform’s features. This rapid adoption has facilitated the formation of cross-functional teams and the establishment of new operational processes. The collaboration is paving the way for scaling up the platform and migrating additional applications over the next six months.

Several key benefits have emerged from this initiative. Test-driven development and automation have resulted in an impressive 80% reduction in test execution time, which has enabled more frequent testing and eliminated the need for manual reports. Additionally, the adoption of a GitOps-based cloud-native approach has led to a 75% faster resource provisioning rate through zero-touch provisioning, self-healing, and auto-scaling. These innovations contribute to more efficient and reliable operations, ensuring that Globe’s platform remains highly available with minimal downtime through zero-downtime cluster upgrades.

This collaboration also positions Globe to more easily develop and deploy AI-enabled applications in the future. As Globe transitions from a traditional telecom company to a technology-driven enterprise, the adoption of Red Hat OpenShift is crucial in supporting this transformation. The platform provides a robust foundation for delivering improved customer experiences through a stable and resilient application infrastructure.

Globe is committed to achieving operational excellence by evolving its tools, processes, and personnel to adhere to best practices and standards. The company envisions becoming a self-sustaining organisation that is both adaptable and resilient in the face of digital changes.

Raul Macatangay, Chief Information Officer at Globe, remarked on the collaboration’s impact, stating that the partnership with Red Hat Open Innovation Labs has been instrumental in Globe’s digital transformation. He highlighted that adopting Red Hat OpenShift has accelerated innovation with a focus on enhancing customer experience and fostering a culture of greater teamwork.

John Rodel Villa, Lead Cloud Engineer at Globe, added that the collaboration has optimised Globe’s infrastructure for scalability and resilience. The platform’s controlled loop fundamentals have simplified application operationalisation, allowing the company to concentrate on improving customer experiences rather than dealing with persistent issues.

Gabriel Pormilda, Lead Software Engineer at Globe, described the integration of Red Hat OpenShift as a game-changer. It has streamlined workflows and empowered teams to adopt a more collaborative and innovative approach to software development, setting the stage for exploring new AI and cloud-native development opportunities.

Marjet Andriesse, Senior Vice President and General Manager of Red Hat APJC, praised Globe’s engagement with Red Hat Open Innovation Labs. She noted that leveraging Red Hat’s open source solutions, including Red Hat OpenShift, has modernised Globe’s IT environment and demonstrated its commitment to innovation and high-quality service delivery.

This partnership exemplifies how leading companies can leverage advanced technologies to drive digital transformation and achieve operational excellence, setting new standards in the telecom industry.