Infosys upgrades ERP system for South Florida Water Management District with SAP S/4HANA

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In a significant move towards operational transformation, has successfully upgraded the enterprise resource planning (ERP) system of the (SFWMD) to the advanced SAP S/4HANA platform. This strategic shift is set to revolutionise the district’s operations, improve efficiencies, and enable real-time data access that is crucial for the effective management of water resources across the region. With a focus on improving analytical capabilities and user experience, the move is also an essential step in the district’s preparation for future technological advancements.

A Groundbreaking Transformation for the South Florida Water Management District

The South Water Management District, the oldest and largest water management district in the United States, manages the water resources for 16 counties and serves nine million residents. The district plays a critical role in water control, flood prevention, and ensuring water quality for the region. However, until recently, the district’s ERP system was based on an older version of SAP, which had not been updated for over a decade. With the increasing need for more efficient operations, faster response times, and data-driven decision-making, the outdated system was no longer capable of meeting these demands.

To address this challenge, Infosys Public Services, a subsidiary of the global consulting giant Infosys, stepped in to facilitate the transition to the cutting-edge SAP S/4HANA platform. The new system promises to streamline operations, increase productivity, and offer powerful tools to manage and analyse data more effectively.

The Role of SAP S/4HANA in the Upgrade

The SAP S/4HANA platform is an enterprise resource planning (ERP) system designed to run on SAP’s in-memory computing platform. Known for its speed and real-time data processing capabilities, SAP S/4HANA allows organisations to analyse large volumes of data more efficiently and make better-informed decisions. For SFWMD, the upgrade to SAP S/4HANA was critical to improving business operations, from payroll and accounting to data management and decision-making processes.

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By using the Infosys SAP S/4HANA migration framework, including tools like Infosys S/4Assist and HANA Coding Migration and Optimization (CMO), the transition was completed with minimal disruption to the district’s ongoing operations. The new system provided a seamless transition while enabling employees to access more user-friendly interfaces and real-time data insights. Moreover, the switch to the HANA platform marked a significant improvement in the district’s ability to manage its extensive data set, making it possible for the district to respond quickly to emerging challenges and environmental shifts.

Improving Operational Efficiency and User Experience

One of the most significant advantages of the SAP S/4HANA platform is its ability to enhance operational efficiency. The new system improved the response times of applications by 10% on average, with some instances showing improvements of over 90%. These enhancements were made possible by the powerful in-memory processing capabilities of SAP S/4HANA, which allows for faster data processing and retrieval. This improved speed is essential for a district that must respond to urgent environmental and infrastructure challenges with efficiency.

In addition to improving application response times, the upgrade has had a profound impact on the overall user experience for employees. According to Infosys Public Services, the system provides an intuitive, user-friendly interface that significantly boosts employee productivity. With the latest features of SAP Fiori, employees can complete transactions more quickly, allowing them to focus on higher-value tasks. The result is a notable increase in productivity, with Infosys estimating a 10% improvement.

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Ronda Albert, IT Bureau Chief at the South Florida Water Management District, highlighted the significance of the upgrade, noting that the new SAP S/4HANA system had drastically improved business processes and user experience. Albert pointed to the 70% reduction in data management cycle times as an example of how the district’s operations are now more efficient and streamlined.

Real-Time Data Insights for Better Decision-Making

Another major benefit of the upgrade is the ability to generate real-time data insights. The integration of the Business Data Warehouse application into the HANA database allows the district to produce relevant, actionable data that can be used for better decision-making. This is particularly important for managing water resources and ensuring water quality across a large and diverse region.

The move to real-time data processing and analytics is in line with the growing trend in the public sector towards data-driven governance. By leveraging SAP S/4HANA’s advanced capabilities, SFWMD can now better track water usage, monitor environmental conditions, and predict potential issues before they arise. The enhanced data insights empower the district to make more informed, timely decisions that benefit both residents and the environment.

Successful Completion of the Project Ahead of Schedule

The entire SAP S/4HANA migration project was completed in less than 12 months, a remarkable achievement for such a complex and large-scale ERP transition. The swift implementation was facilitated by the expertise of Infosys Public Services in managing ERP upgrades, particularly within the public sector. According to , President and CEO of Infosys Public Services, the successful completion of the project ahead of schedule and without disruptions underscores the strength of Infosys’ execution capabilities and the effectiveness of the SAP S/4HANA platform in meeting the needs of public sector organisations.

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Paternoster further emphasised that the upgrade provided the South Florida Water Management District with an intelligent and resilient foundation to support its strategic priorities moving forward. This achievement exemplifies how technology can be leveraged to enhance public sector operations and improve services for communities.

A Future-Ready System for Sustainable Growth

With the new SAP S/4HANA system in place, the South Florida Water Management District is well-positioned to meet the challenges of the future. The platform not only improves the district’s current operations but also establishes a foundation for sustainable growth. As the district continues to adapt to changing environmental conditions and technological advancements, the SAP S/4HANA system will provide the tools necessary to manage and optimise water resources effectively.

The collaboration between Infosys Public Services and the South Florida Water Management District is a shining example of how public sector organisations can leverage advanced technologies to drive efficiencies and improve services. With the successful implementation of SAP S/4HANA, the district has set a new standard for operational excellence, paving the way for similar initiatives in other public sector organisations across the country.


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