Infosys helps Toyota Material Handling in virtual dealer engagement


Infosys said that it has further boosted its collaboration with Toyota Material Handling (TMH) to provide an immersive experience to the latter’s dealer ecosystem on the Infosys Meridian platform.

Infosys Meridian, which is a part of Infosys Cobalt, is a cloud-powered, mobile-first platform.

The platform is said to enable enterprises in evolving into a remote-first, hyper-productive anywhere workplace which increases the engagement of stakeholders, optimizes work processes, and improves productivity.

Infosys and Toyota Material Handling have been collaborating for nearly a couple of years in various digital transformation initiatives, which include its global telematics solution, hyper automation, and enterprise data strategy.

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Toyota Material Handling holds an annual event for engaging with its dealer partners for exhibiting their existing offerings and solutions and also for launching new products.

Owing to the Covid-19 pandemic, the company hosted the four-day event virtually on the Infosys Meridian platform.

Infosys helps Toyota Material Handling in virtual dealer engagement

Infosys helps Toyota Material Handling in virtual dealer engagement. Photo courtesy of Infosys Limited.

Jasmeet Singh – EVP and Global Head of Manufacturing at Infosys said: “Manufacturers today are looking to use technology in myriad ways to reimagine their business processes and redefine stakeholder engagement in the new normal. Through the power of Infosys Meridian, a cloud-powered, mobile-first platform, Toyota Material Handling was able to engage the dealer community, who are key to their business.”

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According to Infosys, the observability and AI virtual assistant capabilities of Infosys Meridian enabled Toyota Material Handling to seamlessly engage with dealers via highly captivating and experiential virtual events.

Jeff Rufener – President and CEO of Toyota Material Handling said: “This platform allowed us to hold a virtual Toyota Week, an event that brought our dealers from across North America together for keynote sessions, breakout meetings, and a product showcase.

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“Infosys Meridian helped us reach more than twice as many people as we could with a live event. We believe the platform’s many features and capabilities deliver great value in areas such as virtual training and interactive virtual showrooms.”

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