Infosys collaborates with Nihon Chouzai to transform digital healthcare in Japan

Infosys (NSE, BSE, NYSE: INFY), a global frontrunner in digital services and consulting, has joined forces with Nihon Chouzai (TSE), Japan‘s premier dispensing pharmacy chain, to advance healthcare access through innovative digital solutions. This collaboration has led to the creation of the NiCOMS mobile application, a cutting-edge telemedicine service that allows patients to receive remote medication guidance from pharmacists, thereby reducing the need for physical pharmacy visits.

Pioneering Telemedicine with NiCOMS

– Launch Details: NiCOMS was initially launched as a web service in September 2020 and has now transitioned into a mobile application.

– User Engagement: Over 1.8 million registered users benefit from this service.

– Integration: The NiCOMS app now integrates with Nihon Chouzai’s digital medication notebook, OkusuriTechoPlus, simplifying the account and authentication processes.

This service expansion is part of a broader initiative to enhance online medication guidance services in Japan, providing consultations, medication instructions, and payment options during video calls with registered pharmacists. The intuitive user interface of NiCOMS ensures seamless functionality across various devices and platforms, enhancing user experience and accessibility.

Agile Development and Digital Transformation

Infosys utilized an agile development strategy to adapt quickly to the changing regulations and the impacts of COVID-19, which have accelerated the need for remote healthcare solutions. The agility and digital expertise of Infosys have been pivotal in evolving Nihon Chouzai’s service offerings, making healthcare more accessible and efficient.

Kunihiko Kurihara, Executive Officer and General Manager of IT at Nihon Chouzai, praised the collaboration: “Our collaboration with Infosys complements our best-in-class solution and gives it a new scale with the pioneering NiCOMS platform and its ability to bring positive experiences to our customers.”

Hideyuki Aoki, Vice President and Country Head – Japan at Infosys, commented on the partnership’s future potential: “Together with Nihon Chouzai, we are forging the future of digital healthcare in Japan through innovative solutions. This alliance will offer enhanced online medical services and increase access to quality pharmaceutical interventions, with an aim towards making significant impact at scale.”

The Impact on Digital Healthcare

The collaboration between Infosys and Nihon Chouzai represents a significant advancement in telemedicine services, potentially setting a benchmark for digital healthcare practices globally. By integrating advanced digital technologies with healthcare services, they are creating a model that could be replicated in other markets, promoting a more accessible and efficient healthcare system.