Infosys and First Abu Dhabi Bank collaborate to modernize IT infrastructure

Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, has announced a multi-year strategic collaboration with First Abu Dhabi Bank (FAB), the largest bank in the United Arab Emirates (UAE), to optimize and modernize FAB’s IT infrastructure services.

Key Points

– Strategic Collaboration: Infosys partners with First Abu Dhabi Bank to enhance IT infrastructure.

– Infosys Cobalt and Infosys Topaz: Leveraging advanced cloud services and AI technologies.

– Improved Service Quality and Efficiency: Focus on automation and predictive monitoring.

– Strategic Growth Market: Middle East as a key region for Infosys’ expansion.

Infosys partners with First Abu Dhabi Bank to modernize IT infrastructure, leveraging Infosys Cobalt and Topaz for enhanced service quality and efficiency.

Infosys will leverage Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, to deliver industry-leading, infrastructure-managed services, including service desk capabilities, to transform FAB’s IT infrastructure. Infosys will help integrate a suite of enterprise tools to drive significant improvements in FAB’s service quality, risk reduction, and business outcomes. These include:

– AI and ML-Based Automation: Providing self-healing and self-help capabilities.

– Proactive Monitoring: Enhancing infrastructure resilience through predictive monitoring.

– Blueprint-Based Environment Provisioning: Reducing provisioning time for faster time to market.

– Infosys Topaz: Utilizing generative AI technologies to improve productivity and efficiency.

The collaboration aims to transition to an outcome-oriented, automated-managed services model that delivers high-quality, compliant IT services with increased speed and agility. In the long term, it will also establish a highly scalable and flexible IT infrastructure.

Suhail Bin Tarraf, Group Chief Operating Officer at First Abu Dhabi Bank, expressed confidence in the partnership: “At FAB, we are committed to transforming our IT organization and delivering world-class services that drive tangible business outcomes. After a thorough evaluation, we selected Infosys as our strategic partner due to their proven expertise, innovative solutions, and the strong trust they built at all levels. Infosys’ outcome-oriented managed services model coupled with their automation-powered delivery approach will help us significantly improve service quality, compliance, and operational efficiency.”

Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services at Infosys, highlighted the benefits of the collaboration: “We are delighted to collaborate with First Abu Dhabi Bank to optimize and modernize their IT infrastructure services, by leveraging Infosys Cobalt and Infosys Topaz. FAB recognized the need to transform their IT operating model, and entrusted Infosys with their IT infrastructure, enabling their digital journey to proceed faster and with more resilience on the backend. By leveraging our global expertise and investments in AI, cloud, and infrastructure, Infosys will also enable FAB to transition to an outcome-oriented, automation-driven execution model and help position it as a digital leader in the financial services industry.”

Expertise and Strategic Growth

The Middle East is a strategic growth market for Infosys, and this collaboration furthers Infosys’ committed focus in the region to enable large enterprises to navigate their cloud-first, digital-first, and AI-first journeys. Supported by a comprehensive suite of services and solutions, Infosys aims to drive significant improvements in operational efficiency, service quality, and business outcomes for its clients.

The strategic collaboration between Infosys and First Abu Dhabi Bank marks a significant step towards modernizing IT infrastructure in the banking sector. By leveraging cutting-edge technologies such as AI, ML, and cloud services, the partnership is poised to deliver high-quality, compliant IT services with increased speed and agility. Infosys’ proven expertise and innovative solutions will enable FAB to enhance its service quality, reduce risks, and achieve better business outcomes.

As the Middle East continues to emerge as a key market for digital transformation, collaborations like this will play a crucial role in shaping the future of IT infrastructure and services in the region.