Hinduja Global Solutions Q3 FY2025 results: Digital expansion and AI-driven growth shape future strategy

Hinduja Global Solutions has reported its financial results for the third quarter of FY2025, reflecting a strategic focus on digital transformation, artificial intelligence-driven services, and broadband expansion. Despite a challenging economic environment, the company continues to strengthen its position in the market through new client acquisitions, AI-based customer experience solutions, and investments in offshore service delivery. The latest earnings report underscores Hinduja Global Solutions’ commitment to long-term growth as it navigates evolving industry dynamics.

How Did Hinduja Global Solutions Perform in Q3 FY2025?

The company’s total income for the quarter stood at ₹1,234.9 crore, with an EBITDA of ₹234.4 crore, translating to an EBITDA margin of 19.0%. Revenue from operations reached ₹1,064.1 crore, supported by stable demand across business segments. Hinduja Global Solutions ended the quarter with a net cash and treasury surplus of ₹5,152.5 crore as of December 31, 2024.

For the nine-month period, the company reported total income of ₹3,661.0 crore, while EBITDA was ₹532.6 crore, reflecting an EBITDA margin of 14.5%. Net profit for the period stood at ₹102.4 crore, including gains from discontinued operations. However, revenue growth showed signs of moderation due to changes in billing rates and delayed contract signings.

What Are the Key Business Developments and Expansion Plans?

Hinduja Global Solutions has been actively expanding its digital services, artificial intelligence offerings, and broadband operations. In Q3 FY2025, the company secured multiple new contracts, reinforcing its position as a key player in the customer experience and IT services industry.

A major highlight was the signing of a long-term IT strategy and consulting services deal with a North American financial services firm. The contract encompasses cloud services, application development, automation, and cybersecurity solutions, delivered from Hinduja Global Solutions’ centers in Bengaluru and Kingston, Jamaica. The company also won a contract from a Canadian public sector agency for business process management and digital services, further strengthening its footprint in the region.

Hinduja Global Solutions continues to enhance its artificial intelligence capabilities with the launch of an AI-driven technology services center in Bengaluru in January 2025. This facility is expected to accelerate the development of applied AI, cloud computing, analytics, and intelligent automation solutions.

The company has also expanded its broadband business with the commercial launch of OneBusiness in Mumbai in December 2024. Targeting micro, small, and home office (MSME & SOHO) customers, the broadband division aims to address growing demand for high-speed internet services. Management has highlighted that the broadband segment is poised to be a key revenue driver, particularly with the Indian government’s push to expand broadband access to secondary schools and primary health centers.

How Is Hinduja Global Solutions Strengthening Its AI and Digital Transformation Strategy?

The company’s commitment to artificial intelligence and digital transformation remains at the forefront of its growth strategy. Hinduja Global Solutions’ AI-powered customer experience solutions, such as HGS Agent X™, have been instrumental in securing new business deals. In Q3 FY2025, the company onboarded 13 new clients for digital customer experience solutions and seven for human resources outsourcing and payroll processing. Additionally, it expanded services for over 55 existing clients, integrating advanced automation, analytics, cloud solutions, and digital engagement platforms.

Offshore delivery services have also seen increased demand, with Hinduja Global Solutions scaling operations in South Africa. The company’s customer experience hub in Cape Town, which went live in July 2024, is set to double its capacity to meet the growing needs of US and UK clients.

Despite a slow decision-making process in FY2025, the company expects a stronger pace of contract signings in FY2026. The ongoing shift towards offshore service delivery is anticipated to drive margin improvements, although revenue growth may appear subdued due to billing rate adjustments.

How Has Hinduja Global Solutions Been Recognized in the Industry?

The company has garnered multiple industry recognitions for its excellence in digital customer experience services. Hinduja Global Solutions was named a leader in the ISG Contact Centre Customer Experience Services study for the US market and recognized as a rising star in the EMEA region. Additionally, it was featured in Everest Group’s Sales Services PEAK Assessment for the B2C segment and highlighted as a standout service provider in the Americas managed services market by ISG.

Hinduja Global Solutions’ commitment to workplace diversity was also acknowledged, with the company receiving Bronze Employer recognition from the India Workplace Equality Index for LGBT+ inclusion. Its sustainability initiatives were recognized at the Indian CSR Awards 2024 for its impactful water conservation projects.

What Is the Outlook for Hinduja Global Solutions?

Looking ahead, the company remains focused on expanding its digital transformation services, AI-driven solutions, and broadband offerings. The growing adoption of automation, analytics, and intelligent customer experience solutions is expected to drive long-term business growth.

While near-term revenue growth may face challenges due to pricing adjustments, the company anticipates stronger offshore service demand and a resurgence in contract signings in FY2026. With a solid financial position, a diversified client base, and continued investment in technology-driven solutions, Hinduja Global Solutions is well-positioned to capitalize on emerging opportunities in digital transformation and customer experience management.

Hinduja Global Solutions’ Q3 FY2025 earnings reflect a strategic shift towards AI, digital transformation, and broadband expansion. The company’s focus on offshore service delivery, cloud computing, and automation is expected to enhance operational efficiency and long-term profitability. As industry trends evolve, Hinduja Global Solutions remains committed to driving innovation, expanding its global footprint, and strengthening its position in the competitive customer experience and IT services landscape.