HCLTech collaborates with ServiceNow to launch AI & Cloud Native Lab for enterprise innovation

HCLTech, a global leader in technology services, has partnered with ServiceNow to launch a new node in its AI & Cloud Native Lab network. The lab, based at HCLTech’s Noida campus, offers a dynamic environment for enterprises to explore, pilot, and scale AI-driven solutions tailored to industry-specific challenges. This initiative reflects the growing demand for generative AI (GenAI) adoption and innovative service management solutions in key markets like India and the UK.

The facility, also accessible through HCLTech’s AI & Cloud Native Lab in London, underscores the 12-year partnership between HCLTech and ServiceNow. It provides businesses with a simulated platform to test GenAI capabilities before scaling them within their operations. This strategic expansion aims to help enterprises unlock productivity gains and achieve transformative business outcomes.

Jagadeshwar Gattu, President of Digital Foundation Services at HCLTech, noted that this collaboration is a testament to the enduring partnership with ServiceNow. He stated that the labs are designed to accelerate the adoption of generative AI technologies, enabling companies to enhance service delivery and operational efficiencies. Gattu emphasized that the early integration of these capabilities could redefine enterprise service management and drive digital transformation across industries.

Michael Park, Senior Vice President and Global Head of AI GTM at ServiceNow, echoed similar sentiments. He expressed confidence that the partnership would empower businesses in India and the UK to take control of their AI strategies. He highlighted the potential for the labs to deliver measurable productivity improvements and profitability gains for enterprises navigating the complexities of AI adoption.

The labs leverage HCLTech’s proprietary methodologies and assets, including AI Force and AI Foundry, to provide comprehensive solutions for businesses. These tools are further augmented by accelerators and frameworks developed for the ServiceNow platform. Among these are ValueNow, which assesses an organisation’s readiness for GenAI; ComplyNow, which identifies potential security and compliance risks; and AchieveNow, which optimises GenAI-driven outcomes.

By combining HCLTech’s expertise with ServiceNow’s cutting-edge platform, the labs aim to create a roadmap for businesses to navigate the complexities of agentic AI and enterprise service management. This initiative highlights the companies’ commitment to addressing the increasing demand for AI-driven transformation, empowering clients to achieve sustainable growth and operational excellence.

HCLTech’s expanded AI & Cloud Native Lab network not only strengthens its global capabilities but also reaffirms its position as a leader in enterprise innovation. This collaboration with ServiceNow is set to redefine how organisations leverage generative AI to achieve long-term success in a competitive global landscape.