In a significant move to bolster its strategic business operations, HCL Technologies (HCLTech) has announced an expansion of its partnership with Xerox. The renewed collaboration focuses on leveraging advanced AI and engineering services to propel Xerox’s ambitious Reinvention strategy, designed to transform the company into a more agile and sustainable organization.

This extension of the partnership will see HCLTech deploying its state-of-the-art AI platform, HCLTech AI Force, alongside its comprehensive engineering and process operations services. These services encompass critical areas such as Order to Cash, Sales and Marketing Operations, Supply Chain, and Procurement. By integrating these elements, HCLTech aims to deliver a unified digital interface that will streamline and enhance the way Xerox interacts with both employees and clients.

The strategic partnership is poised to significantly impact Xerox’s newly formed Xerox Global Business Services (GBS) organization. HCLTech’s support will be instrumental in advancing key business metrics, including working capital management, device connectivity, sales efficiency, and the effectiveness of remote problem-solving capabilities. This initiative aligns with Xerox’s broader goal of driving digital transformation through innovative capabilities and advanced technologies.

Louie Pastor, Executive Vice President and Chief Transformation and Administrative Officer at Xerox, emphasized the importance of this collaboration: “As we continue our Reinvention, our aim is to drive enterprise-wide efficiency by centralizing processes, platforms, and capabilities. By extending our agreement with HCLTech and leveraging its expertise, Xerox will become more agile while continuously improving employee and client experiences. This collaboration underscores our dedication to enabling client and partner success across the hybrid workplace.”

HCLTech’s Raghu Kidambi, Corporate Vice President and Global Head of Digital Process Operations, highlighted the strategic value of the partnership: “We are proud to partner with Xerox and look forward to deepening our collaboration to drive strategic value in new service development, growth, and cost optimization. We are dedicated to supporting Xerox in navigating the workplace evolution, enabling a more AI-driven, engineering services-led, and software-enabled organization.”

The renewed partnership builds on a longstanding relationship that began in 2009, initially focusing on product engineering and IT and process support services. Over the years, HCLTech has utilized its extensive global delivery network—spanning India, Guatemala, Portugal, Bulgaria, Romania, the Philippines, and Sri Lanka—to support Xerox’s digital transformation journey. Together, the companies have secured 215 U.S. patents and established world-class research and development labs that are seamlessly integrated with Xerox’s infrastructure.

The strategic alliance between HCLTech and Xerox represents a significant leap forward in the use of AI and digital technologies in business operations. By harnessing the power of advanced AI and engineering services, the partnership aims to set new benchmarks for efficiency, agility, and innovation in the tech industry. This collaboration not only highlights the ongoing evolution of digital business models but also underscores the critical role of technology in driving future growth and transformation.

  AI Technology, business transformation, Digital Process Operations, HCLTech, strategic partnership, Xerox