HCL Technologies rolls out Fluid Workplace Services for frontline workforce

HCL Technologies (HCLTech) said that it has widened its partnership with Microsoft and Zebra Technologies to roll out Fluid Workplace Services, a suite of modern and connected workplace solutions to frontline worker populations spanning various industries.

According to the Indian technology company, trends towards hybrid and remote work have mainly benefited professionals in information technology, but most frontline employees continue to utilize paper-based and manual procedures.

In this regard, HCL Technologies, Microsoft, and Zebra Technologies seek to improve processes to let frontline workers provide high-quality customer support.

Marianne Roling — Microsoft Vice President of Global System Integrators said: “Frontline workers, who rely on manual and paper-based processes to get work done today, will now have access to cloud-powered workplace solutions and services.

“We’re excited that as a result of our collaboration with HCLTech and Zebra, frontline workers will be able to take advantage of innovative and secure Microsoft 365 for Frontline Worker solutions that enable them to be more engaged, efficient and productive.”

HCL Technologies partner with Microsoft and Zebra Technologies to roll out Fluid Workplace Services for frontline workforce. Photo courtesy of Raghukraman/Wikimedia Commons.

Fluid Workplace Services is said to harness the extensive portfolio of HCL Technologies that covers every aspect of the ‘business to employee’ value chain to offer security to frontline employees through the creation of a community with a wealth of experience at the forefront.

Microsoft and Zebra Technologies’ essential resources, which range from durable designed, purpose-built equipment as well as support services, will continue to expand through the global implementation and integration with HCL Technologies.

As technology for workplaces continues to evolve, providing workers with the most recent advancements is vital to the creation of integrated solutions. It’s said to be an important strategic goal of HCL Technologies, Microsoft, and Zebra Technologies.

HCL Technologies said that the collaboration is focused on developing a productivity platform with customers to help find use cases through different frontline workers’ experiences in public and customer-facing operations.

The complete range of HCL Technologies’ managed services, which include logistics and support proactive maintenance field services, consultancy training, and adoption services are expected to enable workers to succeed and improve their work environment.

Rakshit Ghura — HCLTech Senior Vice President and Global Head of Digital Workplace Services said: “Frontline workers are critical to the success of every organization, and it is imperative to empower them with the right tools and solutions.

“HCLTech, Microsoft, and Zebra have partnered to develop a comprehensive offering that helps enhance productivity and efficiency of the frontline workforce and enhance collaboration with the wider organization.”