Ericsson and Wipro pull off flawless 5 million-customer cloud migration for Odido in just one weekend

Ericsson and Wipro Limited have successfully transformed Odido’s billing infrastructure by migrating 5 million customers to the cloud-native Ericsson Billing platform, hosted on Amazon Web Services (AWS). This large-scale transformation was executed in just one weekend, allowing Odido to roll out new 5G services like the Netherlands’ first fixed-wireless access (FWA) solution, Klik&Klaar.

The migration marks a significant milestone in Odido’s modernization strategy, following the earlier transition of 700,000 Ben MVNO users in November 2023. This comprehensive migration means all of Odido’s B2B and B2C customers are now integrated into the Ericsson Billing system, providing enhanced operational efficiency and an improved customer experience.

Wipro Leads as System Integrator

Wipro acted as the end-to-end system integrator for the project, collaborating closely with Ericsson and Odido. The seamless integration of Ericsson Billing into Odido’s IT landscape simplifies the customer journey, reduces operating costs, and lowers the company’s technical debt.

Søren Abildgaard, CEO of Odido, described the migration as a highly intricate process, likening it to “an open-heart surgery on a marathon runner while they run,” yet highlighted the flawless execution of the operation.

Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, stated that this transformation positions Odido for future growth. He emphasized that the cloud-native billing platform’s flexibility and scalability are critical in supporting the demands of 5G technology and beyond.

Wipro: Enabling State-of-the-Art Operations

Sarat Chand, Managing Director for Northern Europe at Wipro, expressed pride in the project’s success, affirming that the transformation allows Odido to embrace automated billing and modern operations on a scalable cloud infrastructure. Chand underscored the importance of the partnership between Wipro, Ericsson, and Odido in driving innovation and enhancing customer experiences in the Dutch market.

Future-Ready Billing Infrastructure

The Ericsson Billing platform, certified on AWS, provides a convergent, end-to-end billing system that enhances automation, accuracy, and scalability. It is designed to be flexible and easily integrated into communication service providers’ (CSPs) IT networks, enabling collaboration and growth. This transition allows Odido to scale new services efficiently, reducing operating costs and preparing the company for future advancements in technology.

Robert Purdy, CIO of Odido, emphasized that the migration is a critical component of their strategy to deliver exceptional customer experiences and monetize the increasing demand for 5G services. He highlighted the collaboration with Ericsson and Wipro as a crucial element in modernizing their billing infrastructure.