Cisco wraps up $730m acquisition of IMImobile

Cisco has wrapped up its previously announced $730 million acquisition of IMImobile, a UK-based provider of cloud communications software and services.

As per the deal signed in December 2020, the US technology conglomerate paid 595 pence per share for the acquisition, which included the debt of IMImobile.

Jay Patel – IMImobile CEO, commenting on Cisco acquisition of IMImobile, said: “We are excited about joining one of the world’s leading technology companies to help create richer and smarter interactions between businesses and their customers.

“In an increasingly digital world, we will build the most comprehensive platform to orchestrate connected customer journeys. I am looking forward to working with the Cisco team to make this happen.”

Cisco acquisition of IMImobile. Photo courtesy of Cisco.

IMImobile serves enterprises and organizations with software and services which help them to stay connected constantly to their customers through enhanced interactive channels such as social, messaging, and voice.

According to Cisco, IMImobile’s solution with its Webex Contact Center will enable it to provide a strong Customer Experience as a Service (CXaaS) offer.

The tech conglomerate said that the new offering will bring together cloud contact center, experience management, artificial intelligence, collaboration and Communications Platform as-a-Service for creating a single solution.

Commenting on Cisco acquisition of IMImobile, Jeetu Patel – senior vice president and general manager of Cisco Security and Application business, said: “Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves.

“With the right technology, world class brands can and must provide this level of easy and effortless interaction. The addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences.”