CGI and Virginia Department of Social Services forge new path in child support modernization

In a significant technological advancement, CGI has been awarded a new contract by the Virginia Department of Social Services (VDSS) to modernize its Division of Child Support Enforcement (DCSE). This initiative marks a pivotal shift from the outdated mainframe transfer system to CGI’s innovative platform-based solution, CGI Transcend, designed specifically for state human services agencies.

A Leap into the Digital Future for Virginia’s Child Support Services

The collaboration between CGI and VDSS is set to redefine how Virginia supports its families. As articulated by Craig Burshem, Deputy Commissioner of State Programs at VDSS, this partnership is a step towards reimagining service delivery in the state. CGI’s expertise in digital transformation will facilitate a more engaging and efficient system, benefiting parents, case managers, and families across the Commonwealth.

CGI Transcend stands out as a user-centric technology. It simplifies processes for Virginia’s families engaged in child support programs, ensuring quick and easy access to support services. This system features an intuitive interface, automated processes, and streamlined sign-up forms, all aimed at expediting support timelines.

Transforming Child Support with AI and Machine Learning

For DCSE staff, CGI’s platform is more than just a tool; it’s a gateway to optimized case management. The integration of AI, machine learning, and analytics within CGI Transcend allows staff to focus on urgent cases effectively, thereby enhancing overall outcomes for children and families.

Jimmy Schatte, Vice-President Consulting Services at CGI, highlights the platform’s ability to leverage data for identifying underserved communities and shaping child welfare policies. The system’s seamless integration with external systems and data harnessing capabilities are crucial for informed decision-making in evolving citizen services.

Promoting Diversity, Equity, and Inclusion in Child Support Services

CGI Transcend is not just a technological upgrade; it is a step forward in ensuring inclusivity in government services. By incorporating REaL (race, ethnicity, and language) data, the platform addresses biases and promotes data equity, aligning with the principles of diversity, equity, and inclusion.

The deployment of CGI Transcend by the Virginia Department of Social Services signifies a notable shift in the government sector towards SaaS solutions. This collaboration with CGI is expected to bring about substantial cost savings, flexibility, and an enhanced citizen experience, marking a milestone in the modernization of child support services in Virginia.