CareScout engages Tata Consultancy Services for long term care marketplace

Tata Consultancy Services (TCS) has been engaged by CareScout, a Genworth Financial company, to create a marketplace for making long-term care more accessible to Americans.

The Indian IT services provider said that it has worked with CareScout to assess the challenges, existing architecture, and latent requirements of the end users.

Tata Consultancy Services is said to have identified information gaps and bottlenecks before developing a solution blueprint for optimizing the processes and data flows to considerably boost customer experience.

Edward J. Motherway — CareScout CEO and President said: “We studied the market, assessed the competition, identified the pain points of the consumers, and invested in a product that helps address those pain points.

“America is aging. As the number of aging population is projected to double by 2060, we wanted to build a product that accounts for the needs of American families and provides an opportunity for them to find and connect with right care facilities.

“TCS as one of our strategic partners helped realize our business vision.”

CareScout engages Tata Consultancy Services for long term care marketplace. Photo courtesy of Naveen.kumar.kotta/Wikipedia.org.

According to the Indian IT firm, its solution for CareScout lets long term care providers like home health agencies, nursing homes, assisted living facilities, independent living facilities, continued care retirement centers, adult day health centers, and hospices in the US register their facilities and give details regarding their services.

The marketplace provides a smooth self-onboarding experience to the users of CareScout with smart notifications and alerts helping them to finish their profiles, said Tata Consultancy Services.

Anupam Singhal — Tata Consultancy Services Business Head, Banking, Financial Services, and Insurance said: “At TCS, we believe in putting technology to greater use to improve lives and empower people and communities. We are delighted to partner with CareScout in their purpose-led initiative to make quality care available to all and helps families make informed decisions about long-term care.

“Our deep contextual knowledge, expertise, digital capabilities, and innovation ecosystem have been key to developing a marketplace that is compliant with all US Federal norms.”