Can AI prevent IT disasters? New Relic and ServiceNow say yes

Can AI prevent IT disasters? New Relic and ServiceNow say yes #NewRelic #ServiceNow #AI #EnterpriseAutomation #ITOps #Observability

New Relic has announced a powerful AI-driven integration with ServiceNow, expanding its open agent ecosystem and enhancing enterprise workflow automation. The integration enables businesses to predict and prevent IT failures, eliminating costly system downtime and revenue loss. By embedding agentic AI-driven automation within ServiceNow’s workflows, IT teams can seamlessly diagnose and resolve issues without switching between multiple tools.

This AI-powered upgrade provides intelligent recommendations, ensuring enterprises can streamline IT operations and act on real-time telemetry data before disruptions occur. Unlike traditional observability tools that rely on manual data correlation, New Relic’s AI-driven observability platform automates issue detection, delivering predictive analytics technology that enhances business uptime and operational efficiency.

New Relic and ServiceNow Integration Eliminates Downtime and Revenue Loss

IT teams often struggle with context switching, spending valuable time navigating multiple monitoring platforms to identify system failures. This inefficiency leads to delays in issue resolution, increasing operational costs and putting business continuity at risk. New Relic’s AI-driven integration with ServiceNow eliminates this challenge by embedding real-time observability insights into a unified IT workflow.

By integrating New Relic’s agentic AI-driven automation with ServiceNow, enterprises can diagnose issues, receive AI-powered recommendations, and trigger automated incident responses without manual intervention. The platform analyzes historical telemetry data, detects anomalies, and provides early warning signals, helping businesses mitigate potential failures before they escalate.

New Relic’s Chief Product Officer, Manav Khurana, emphasized that while most observability solutions require engineers to manually assess data, New Relic’s AI-powered observability enables IT teams to proactively resolve issues before they impact customers. He noted that by integrating with ServiceNow, New Relic is embedding AI-driven recommendations into enterprise workflows, enhancing system resilience and reducing downtime-related revenue loss.

AI-Driven Observability Automates IT Incident Resolution

The integration between New Relic and ServiceNow eliminates inefficiencies caused by fragmented observability tools, allowing IT teams to quickly assess system health and prioritize incidents. Instead of relying on manual data correlation, businesses can now leverage AI-powered observability insights that surface automatically within their ITSM workflows.

The integration provides enterprises with natural language AI-powered interactions, enabling users to query and resolve issues without navigating multiple tools. By using predictive analytics technology, the platform identifies root causes, analyzes error trends, and delivers real-time impact assessments that speed up incident resolution.

New Relic’s AI-powered assistant enables users to troubleshoot performance issues by querying system components, hosts, or services in natural language. AI-driven insights compare real-time telemetry data against historical benchmarks, ensuring teams can detect pre-incident patterns before they lead to system failures.

Agentic AI-Driven Automation Reduces Complexity in IT Operations

ServiceNow’s General Vice President of IT Operations Management, Brian Emerson, highlighted that breaking down data silos is crucial for enterprises looking to modernize their IT operations. He emphasized that New Relic’s AI-powered observability platform enhances collaboration across ITSM tools, eliminating the need for teams to manually interpret telemetry data.

Industry analysts predict that agentic AI-driven automation will be a game-changer for enterprises seeking to eliminate downtime and improve system resilience. IDC Group Vice President, Stephen Elliot, noted that businesses leveraging AI-driven observability will experience significant cost savings and improved operational efficiency. He explained that by embedding predictive analytics technology into IT workflows, enterprises can move from reactive issue management to proactive problem-solving, preventing revenue loss and protecting digital infrastructure.

Predictive Analytics Technology Enhances Business Uptime

New Relic’s Predictions feature is a key enhancement designed to anticipate IT failures before they occur. By applying machine learning algorithms to historical telemetry data, the platform identifies anomaly patterns, helping IT teams prevent potential disruptions.

By leveraging AI-powered observability, enterprises can:

• Detect system failures before they impact users
• Forecast IT performance trends using machine learning
• Automate alerts and AI-driven recommendations to mitigate risks

The ability to proactively prevent failures ensures that enterprises can maintain continuous business uptime, reducing the risk of unplanned outages and preserving customer trust. By embedding these predictive insights within ServiceNow, New Relic enables businesses to automate IT incident responses and optimize enterprise workflow automation.

AI-Driven Observability Expands Beyond ServiceNow

New Relic’s latest AI-powered enhancements extend beyond ServiceNow, integrating with other leading platforms such as Google Gemini, GitHub Copilot, and Amazon Q Business. These integrations reinforce New Relic’s commitment to building an open agent ecosystem, where AI agents collaborate to provide real-time decision support and autonomous problem-solving.

By expanding AI-driven integration across multiple platforms, New Relic ensures enterprises can:

• Enhance IT operations with cross-platform observability insights
• Reduce manual troubleshooting through AI-powered recommendations
• Enable self-healing IT systems by leveraging autonomous AI agents

The increasing adoption of AI-powered observability is set to redefine enterprise IT operations, allowing businesses to eliminate inefficiencies, increase resilience, and drive uptime in an increasingly complex digital landscape.

Availability

New Relic’s AI-powered integrations—including its ServiceNow automation, Google Gemini integration, GitHub Copilot enhancements, and Amazon Q Business support—are now available within the New Relic Intelligent Observability Platform, providing enterprises with the tools they need to optimize IT operations and prevent revenue loss.