Bharti Airtel launches next-gen stores in Chandigarh, elevating retail experience

Bharti Airtel, a front-runner in India’s telecommunications sector, has recently enhanced its retail footprint in the Tricity Chandigarh area with the launch of three next-generation company-owned stores. These new outlets, located in Sector 44, Baltana, and Dhakoli, are set to elevate Airtel’s retail presence and deliver an unmatched service experience to customers. This strategic expansion not only strengthens Airtel’s commitment to providing cutting-edge technology across its product portfolio but also underlines its dedication to customer satisfaction and service excellence.

The newly opened stores are a testament to Bharti Airtel’s customer-centric approach, offering a wide range of services including mobile, broadband, DTH, and more innovative solutions like Xstream and Xsafe. Designed with a focus on creating excellence and securing customers for life, these neighborhood stores embody Airtel’s vision of delivering unparalleled service experiences. Store staff, affectionately known as ‘Airtel Friends’, are thoroughly trained to handle inquiries and resolve issues across Airtel’s comprehensive service portfolio.

Pushpinder Singh Gujral, CEO of Upper North Bharti Airtel, highlighted the company’s ongoing commitment to customer obsession, stating, “Customer obsession continues to be the core tenet driving us at Airtel as we embark on a massive retail expansion in the state of Punjab.” He further emphasized the role of these neighborhood stores in meeting all customer needs and affirmed Airtel’s commitment to investing in the Punjab market, acknowledging its significance to the company’s growth strategy.

Airtel’s concerted efforts to ramp up its offline presence over the past few years are evident in its growing network of 1500 stores across the nation. This expansion underscores the company’s strategy to fortify its retail presence and enhance service accessibility for its customers.

Bharti Airtel’s recent launch of next-gen stores in Tricity Chandigarh marks a significant step forward in its retail expansion strategy. By focusing on customer service excellence and embracing cutting-edge technologies, Airtel is not just expanding its physical presence but also reinforcing its position as a leader in the telecommunications industry. This move is particularly strategic in enhancing Airtel’s visibility and accessibility in key markets, thereby fostering stronger customer relationships and driving growth in the competitive telecom sector.