Bharti Airtel launches new stores in Vadodara to boost retail and customer service experience

In a strategic move to bolster its retail footprint, Bharti Airtel, a leading telecommunications service provider in India, has inaugurated ten new next-generation stores across Vadodara, Gujarat. This expansion is part of Airtel’s ongoing efforts to enhance customer service and showcase its latest technologies. Located in key areas including Khodiyar Nagar, Susan Tarsali, Tarsali, Vasna Bhayli, Bhyali Road, Abhilasha Cross Road, Maneja, Soma Talav, Sama Savli, and Gowra, these stores aim to offer an unparalleled service experience to Airtel customers.

The newly launched stores are designed under the theme of creating excellence and securing customers for life. They aim to serve as neighborhood hubs where customers can explore Airtel’s comprehensive range of products and services, including Xstream, Xsafe, and 5G Plus technologies. The initiative reflects Airtel’s commitment to customer obsession and its vision to deliver an unparalleled service experience. Store staff, referred to affectionately as ‘Airtel Friends’, are extensively trained to handle queries across Airtel’s diverse portfolio, including mobile, broadband, and DTH services.

Soumendra Sahu, CEO of Gujarat at Bharti Airtel, highlighted the company’s customer-centric approach and its focus on expanding its retail footprint in Gujarat. “Customer obsession continues to be the core tenet driving us at Airtel as we embark on a massive retail expansion in the state of Gujarat. As a one-stop-shop for all customer needs, these neighborhood stores will offer an exhaustive range of services including mobile, broadband, DTH, etc. The state of Gujarat continues to be a big focus market for us, and we will continue to invest in this market,” Sahu stated.

This launch is part of Airtel’s broader strategy to enhance its offline presence and directly engage with customers, providing them with a hands-on experience of Airtel’s cutting-edge technologies. With the addition of these ten new stores, Airtel now operates 1500 stores nationwide, indicating a significant investment in its retail strategy to improve customer service and accessibility.

Bharti Airtel’s expansion in Vadodara is a testament to its commitment to not only enhancing customer experience but also solidifying its market presence in Gujarat. By focusing on neighborhood stores, Airtel aims to create a more personalized and accessible service model. This approach not only strengthens Airtel’s retail presence but also sets a new standard in customer engagement for the telecom sector.