In a move that underscores its commitment to enhancing customer service and sustainability, Bank of Ireland has announced an ambitious investment exceeding €60 million. This investment marks a significant milestone in the Bank’s strategy to upgrade its infrastructure, including a comprehensive refurbishment of its branches and the largest single investment in ATMs over the past decade. This initiative is set to unfold across the Island of Ireland, with a complete rollout of a new fleet of state-of-the-art ATMs planned between now and 2027.

Bank of Ireland is poised to transform the banking landscape with the introduction of 664 advanced ATMs that boast superior cash processing capabilities and a promise to cut energy consumption by over 50%. These ATMs, designed for both withdrawals and lodgements, feature cash recycling technology—ensuring cash deposited by customers can be immediately available for withdrawals. This innovative approach not only enhances ATM availability but also ensures customers have reliable access to cash whenever necessary. Additionally, the investment encompasses a five-year plan for servicing and maintenance of these machines, ensuring their optimal performance and reliability.

The investment plan also includes a significant focus on the customer experience within Bank of Ireland branches. Throughout 2024, customer areas in 18 branches are slated for refurbishment, alongside improvements in accessibility at certain locations and upgrades to colleague facilities in at least 15 branches. The Bank has also planned further refurbishments for 2025, with details to be announced in the future.

Susan Russell, CEO of Bank of Ireland Retail Ireland, emphasized the importance of this investment, stating, “Given the large number of customers which we serve, major re-investment is required every year. I’m really happy that this latest investment will see all customers across all counties benefit with the most modern and efficient ATMs, whilst also supporting our ESG ambitions through energy reduction.”

Bank of Ireland’s investment extends beyond ATMs and branch refurbishments. A notable €36 million project aimed at revitalizing the Bank’s iconic College Green buildings is also set to commence this year. This project represents the largest single investment in the College Green premises in over two centuries, focusing on improving customer and colleague facilities, conducting extensive repairs, and significantly enhancing the energy efficiency of the complex.

This comprehensive investment strategy highlights Bank of Ireland’s dedication to providing modern, efficient, and sustainable banking solutions to its customers. With 182 branches across the island of Ireland, the Bank’s initiative to replace ATMs in each location reflects its commitment to improving the financial wellbeing and banking experience of its customers.

Bank of Ireland’s latest investment is a testament to its forward-thinking approach and commitment to sustainability and customer service excellence. By upgrading its ATM fleet and refurbishing branches, the Bank is not only enhancing the customer experience but also contributing to environmental sustainability. This strategic investment in technology and infrastructure is poised to set a new standard in the banking industry, demonstrating how traditional financial institutions can innovate to meet contemporary customer needs while embracing sustainable practices.

  Bank of Ireland, Banking industry news, Ireland, Susan Russell