Infosys expands collaboration with NVIDIA to launch AI-powered solutions for telecom sector

Infosys Limited (NSE: INFY, BSE: INFY, NYSE: INFY), a global leader in digital services and consulting, has announced a significant enhancement of its collaboration with NVIDIA, aimed at revolutionizing telecommunications through cutting-edge AI technology. The expanded partnership will harness the power of Infosys Topaz, a comprehensive AI-first suite, in conjunction with NVIDIA’s advanced AI solutions to deliver transformative results in network operations, service delivery, and customer experience for telecom operators.

Groundbreaking AI Solutions Set to Revolutionize Telecom Operations

Infosys is set to introduce three pioneering AI-powered solutions, leveraging the synergy between Infosys Topaz and NVIDIA’s innovative technologies. These solutions are designed to address key challenges in the telecom industry, including network design, operational efficiency, and contact center training.

TOSCA Network Service Design Optimization: The TOSCA Network Service Design solution employs NVIDIA’s generative AI to streamline and enhance the process of designing and customizing TOSCA (Topology and Orchestration Specification for Cloud Applications) templates. By integrating NVIDIA NIM inference microservices and NeMo Retriever embedding models, this solution has achieved remarkable efficiency gains, including a 28% reduction in latency and a 15% improvement in accuracy. This innovation significantly accelerates the deployment of network services and optimizes resource allocation, thereby reducing operational costs and enhancing overall network performance.

Advanced Smart Networking Operating Center: The Smart Networking Operating Center leverages NVIDIA’s generative AI capabilities to improve network troubleshooting and operational efficiency. The integration of NVIDIA NIM and NeMo Retriever microservices enables faster and more accurate resolution of network issues, with a 61% reduction in latency and a 22% improvement in accuracy. This solution empowers network engineers with advanced diagnostic tools and predictive analytics, leading to enhanced service reliability and improved customer satisfaction.

Infosys Cortex – Transforming Contact Center Training: Infosys Cortex, a groundbreaking platform, transforms contact center operations by creating realistic customer simulations. Utilizing Infosys Topaz and Infosys Cobalt, the company’s suite of cloud solutions, Infosys Cortex provides an immersive training environment for contact center agents. This AI-driven platform not only optimizes the end-to-end generative AI pipeline but also reduces inference costs, resulting in significant improvements in agent training efficiency and overall contact center productivity.

Strategic Benefits and Future Implications

The collaboration between Infosys and NVIDIA signifies a major advancement in the application of AI within the telecom industry. By integrating advanced AI solutions into critical aspects of network service design, operations, and contact center management, Infosys aims to set a new standard for operational excellence and customer experience. These innovations are expected to drive substantial cost savings, enhance service quality, and accelerate the adoption of AI technologies in the telecom sector.

Anand Swaminathan, Executive Vice President and Global Industry Leader for Communications, Media, and Technology at Infosys, highlighted the transformative potential of this partnership: “Our enhanced collaboration with NVIDIA is set to unlock unprecedented AI capabilities for the telecom industry. By merging NVIDIA’s advanced technologies with Infosys Topaz, we are poised to revolutionize network service design, NOC operations, and contact center functionalities. This initiative underscores our commitment to delivering innovative solutions that drive operational excellence and elevate customer experiences.”

Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, emphasized the growing importance of generative AI in telecommunications: “The telecom industry is increasingly adopting generative AI to enhance productivity and operational efficiency. By leveraging NVIDIA’s comprehensive AI platform, Infosys Topaz is delivering specialized solutions that facilitate the rapid and effective adoption of AI technologies. This partnership represents a significant step forward in advancing smart networks and improving customer service.”

Additional Context and Industry Impact

The collaboration between Infosys and NVIDIA comes at a time when the telecom industry is undergoing rapid transformation, driven by the increasing demand for digital services and the need for operational efficiency. The integration of generative AI technologies is expected to address these challenges by providing telecom operators with sophisticated tools for network management, service automation, and customer interaction.

Infosys Topaz, with its AI-first approach, and NVIDIA’s cutting-edge technologies, including NVIDIA NIM and NeMo Retriever, are set to play a pivotal role in shaping the future of telecom operations. These solutions will not only enhance network performance and reliability but also streamline the customer service experience, driving significant value for telecom operators and their customers.