7-Eleven experiments cashierless store concept at Irving headquarters

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7-Eleven cashierless store trial : Convenience stores retailer 7-Eleven is piloting a cashierless store at its corporate headquarters in Irving, Texas.

The 700sft experiential store, which carries beverages, groceries, snacks, food, over-the-counter drugs, and non-food items, is available for the retailer’s employees to test the concept of going cashierless.

During testing, the employees will download an app, through which they can sign up, check-in at the store, and shop. Upon exiting the store, the app automatically shows a detailed receipt of the shopping.

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A combination of algorithms and predictive technology, which segregates individual customers and their purchases is used by the store system.

7-Eleven cashierless store trial

7-Eleven cashierless store trial. Photo courtesy of 7‑Eleven Inc.

Mani Suri – 7-Eleven senior vice-president and chief information officer, commenting on the 7-Eleven cashierless store trial, said: “Introducing new store technology to 7-Eleven employees first has proven to be a very productive way to test and learn before launching to a wider audience.

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“They are honest and candid with their feedback, which enables us to learn and quickly make adjustments to improve the experience. This in-house, custom-built technology by 7-Eleven engineers is designed for our current and future customers.

“We continue to innovate, and coupling fresh, innovative, healthy food options with a frictionless shopping experience could be a game-changer.”

The 7-Eleven cashierless store trial follows the company’s previous initiatives, which include the 7Rewards loyalty platform, 7NOW on-demand delivery, and the mobile checkout service.

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The mobile checkout service was introduced to customers in August 2019, which enables them to skip the line and pay through their smart phone in stores at pilot locations.


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