Wipro said that it subsidiary Appirio has been selected by utilities company National Grid for transforming its business with an omnichannel customer experience.

In this connection, Appirio will be helping National Grid unify its engagement with 68 million customers across two continents through a hybrid integration platform.

Wipro said that Appirio continues to work with the utilities company to create a unified customer experience for eight million customers across three American states, five clouds, and eight subsidiary companies, and also 60 million customers in the UK.

Appirio is said to be connecting various marketing channels, thereby removing legacy system data silos, and extending its reach to customers and call centers with MuleSoft integration platform and also reusable Application Programming Interface (APIs).

Hari Raja – Wipro iDEAS – Apps and Data Vice President said: “More companies are recognizing the power of connected experiences. MuleSoft provides the scale and flexibility they would need to connect disparate systems.

“Our industry accelerators, delivery models, and MuleSoft expertise are helping enterprises achieve faster time to market and reduced operational costs. National Grid’s phenomenal growth has coincided with one of the fastest-growing practices in the MuleSoft Partner Network.

“We thank Salesforce and MuleSoft for recognizing Appirio’s contributions to these results, and we look forward to continuing to support National Grid and other customers in every step of their growth journey.”

  Appirio, Hari Raja, MuleSoft, National Grid, Salesforce, UK, USA, Wipro