Wipro and Hewlett Packard Enterprise launch GenAI solution to transform CX

Wipro, a global leader in technology services and consulting, in collaboration with Hewlett Packard Enterprise (HPE), has announced the launch of a revolutionary GenAI solution at the new Customer Experience Center (CEC) in Wipro Cloud Studio’s Kodathi office. This strategic partnership aims to significantly enhance operational efficiency and customer experience across various sectors.

Enhancing Operational Efficiency and Customer Service

The new GenAI solution, integrating Wipro’s Smart Operations platform with HPE’s Machine Learning Development Environment, is set to redefine operational standards. This innovative approach is expected to reduce the Mean Time to Resolution (MTTR) for GenAI applications by approximately 50%, according to field testing results. Additionally, it aims to decrease the inflow of incidents by 30%, increase Overall Equipment Effectiveness (OEE), and reduce process cycle times, fostering ongoing operational excellence.

Industries such as financial services, healthcare, and manufacturing, which rely heavily on customer service, IT support, and efficient operations, stand to benefit immensely from these advancements.

Wipro and Hewlett Packard Enterprise’s new GenAI solution at the Wipro Cloud Studio enhances operational efficiency and customer experience globally.

Customizable AI Solutions for Diverse Business Needs

The collaboration between Wipro and HPE also brings flexibility to clients, offering a range of Large Language Models (LLMs) to cater to specific business requirements. This tailored approach ensures that businesses can leverage AI solutions that are most relevant to their operational contexts and challenges.

Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, highlighted the significance of this collaboration: “The co-creation of this GenAI platform is a testament to our longstanding strategic partnership with HPE and to our unwavering commitment to delivering advanced AI solutions within our new Customer Experience Center. This practice-specific center will showcase the potential of HPE Machine Learning Development Environment along with Wipro’s cutting-edge solutions. Together we will continue to push the boundaries of innovation to ensure our clients realize their business ambitions.”

Accelerating Time to Value with Advanced AI Integration

Marc Waters, Senior Vice President of Global Sales at HPE, also commented on the partnership: “Our collaboration with Wipro is well proven over many years and this expansion to include AI solutions is an exciting progression. Wipro’s deep technical expertise and HPE’s AI technology are a powerful combination that will accelerate time to value for our customers. By including HPE Machine Learning Development Environment as part of Wipro’s GenAI customer experience, we will enable customers to develop and deploy AI models faster by integrating with popular machine learning frameworks and simplifying data preparation.”