Vodafone and Accenture join forces to enhance customer service and drive efficiencies

Vodafone Group Plc has announced its plan to establish a strategic partnership with Accenture. This collaboration aims to commercialize Vodafone’s shared operations, accelerating growth, enhancing customer service, and driving significant efficiencies across Vodafone’s operating companies and partner markets.

Building on Vodafone’s Market-Leading Unit

The partnership will expand on Vodafone’s leading shared services unit, Vodafone Intelligent Solutions (_VOIS). The goal is to create a scaled, commercially driven organization, offering high-quality services with enhanced speed to market. Vodafone will maintain majority interest, management control, and sourcing decisions under this new industry model.

Leveraging Accenture’s Expertise for Transformation

Accenture’s world-class technology and transformation services, including digital solutions, platforms, and deep AI expertise, will be utilized in the new unit. The partnership also includes Accenture’s renowned learning capabilities, fostering continuous skill development and career paths for employees. Accenture plans to invest approximately €150 million for a minority stake in the partnership.

Vodafone Announces Strategic Partnership with Accenture for Shared Operations Growth

Leaders’ Perspectives on the Ground-Breaking Joint Venture

Margherita Della Valle, Group CEO of Vodafone, expressed excitement about the potential of the new commercial shared services organization. Julie Sweet, Chair and CEO of Accenture, highlighted the venture’s role in powering Vodafone’s reinvention and creating value for its stakeholders.

Aiming for Agility and Efficiency in Telecom Services

By combining the strengths of both companies, the strategic partnership aims to empower Vodafone’s transformation, creating a more agile and efficient organization. This move aligns with Vodafone’s strategy to focus on customers, simplicity, and growth.

Finalizing the Partnership Agreement

Vodafone and Accenture have signed a Memorandum of Understanding, with definitive agreements expected to be completed in Spring 2024. The partnership is committed to delivering best-in-class service levels and innovation to Vodafone Group, demonstrating the deep collaborative relationship between the two companies.

Vodafone’s strategic partnership with Accenture marks a significant step in the telecommunication sector’s journey towards enhanced customer service and operational efficiency.