Uniphore, a prominent AI-native company, has announced a strategic partnership with Workair, Ireland’s top cloud communications specialist, aiming to revolutionize Ireland’s contact centres with enterprise AI. This partnership prioritizes enhancing Ireland’s world-class contact centres with the latest AI technology.

Workair to Leverage Uniphore’s Cutting-Edge AI Solutions

Workair, known for its extensive experience with enterprise-scale companies and public sector organizations, will utilize Uniphore’s X Platform, which encompasses conversational AI, generative AI, knowledge AI, and emotion AI. This initiative aims to customize and support customer-centric solutions tailored to the specific needs of various clients.

Empowering Customer-Centric Tasks in Ireland

The collaboration allows Workair to employ its established expertise and newly accessed industry-leading technology from Uniphore, enhancing tasks such as sales, frontline support, and compliance management across Irish contact centres. The partnership is seen as a critical step in expanding Uniphore’s global presence and promoting its enterprise AI platform on an international stage.

Networking Event Marks the Beginning of the Partnership

To initiate this partnership, Uniphore and Workair hosted a networking event at The Fire Steakhouse in Dublin, attended by senior executives from Ireland’s leading businesses and World Rugby Hall of Famer, Brian O’Driscoll. This event focused on discussing the future of AI in business and customer service.

  artificial intelligence, Brian O’Driscoll, Ireland, Uniphore, Workair