Tata Consultancy Services (TCS) has broadened its long-standing collaboration with Athora Netherlands, a prominent Dutch life insurance and pension provider. The extended partnership aims to revamp Athora Netherlands’ business and IT operating model, focusing on enhancing customer experience, operational resilience, and business agility. The move is part of Athora Netherlands’ Ambition 2025 program to evolve into a leading pensions and life insurance company.

Multi-Year Partnership to Oversee Business and IT Operations for Athora’s Reaal Brand

As part of this multi-year agreement, TCS will oversee all business and IT operations for Athora Netherlands, specifically in areas such as policy servicing, claims handling, and customer service. These operations pertain to Athora’s closed book of life insurance policies under its Reaal brand. TCS will leverage its expertise in insurance operations and IT to boost Athora’s business continuity and improve customer service levels.

TCS to Implement Hybrid Cloud Architecture for Enhanced Operational Efficiency

TCS plans to introduce a hybrid cloud architecture built on its TCS Enterprise Cloud and powered by the TCS Alpha Platform. This state-of-the-art technology will enable flexible engagement models while boosting operational efficiencies for Athora Netherlands. The scalable cloud infrastructure will better position Athora Netherlands to meet evolving business requirements and amplify customer satisfaction.

Automation and Agility: Core Elements of TCS’s Next-Gen IT Operating Model

Utilizing its Machine First™ Delivery Model (MFDM) and DevSecOps capabilities, TCS aims to instill a level of automation and agility into Athora Netherlands’ business and IT operations. This next-gen IT operating model is designed to enhance business velocity, fortify operational resilience, and improve the end-user experience, thereby allowing Athora to achieve superior business outcomes.

Nearshore Delivery Center in Alkmaar to Facilitate Smooth Transition of Services

As part of this expanded alliance, TCS will absorb several Athora Netherlands employees and establish a nearshore delivery center in Alkmaar, near Athora’s business center. These inducted employees will continue the day-to-day management of the Life Service Business to ensure a seamless continuation of services to Athora’s clients.

Both companies have expressed optimism about the extended partnership. Bart Remie, Chief Technology & Operations Officer at Athora Netherlands, lauded TCS’s extensive insurance and IT expertise, while Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS, highlighted how the partnership will enable unmatched customer experiences and build resilience.

With its focus on customer experience, operational resilience, and business agility, this enlarged partnership between TCS and Athora Netherlands is poised to set new benchmarks in the life insurance and pension sectors.

  Alkmaar, Athora Netherlands, Bart Remie, digital transformation, Hemakiran Gupta, Insurance industry news, Netherlands, Tata Consultancy Services