Tata Motors launches new commercial vehicle spare parts warehouse in Guwahati

Tata Motors, the leading commercial vehicle manufacturer in India, today announced the inauguration of its new commercial vehicle spare parts warehouse in Guwahati. This state-of-the-art facility spans 1 lakh square feet and is fully digitalized to streamline operations and improve service delivery across the region.

Strategic Partnership with Delhivery

In a significant collaboration, Tata Motors has teamed up with Delhivery, India’s largest fully integrated logistics services provider. This partnership aims to leverage Delhivery’s advanced, technology-enabled warehousing and transportation solutions to enhance the efficiency and responsiveness of Tata Motors’ service network.

Facility Features and Capabilities

The new warehouse is equipped with world-class infrastructure and safety measures, designed to offer a superior customer value proposition through its digitalized processes. It features advanced storage systems including gravity spiral and vertical reciprocating conveyors, and has a special area dedicated to handling medium and heavy vehicle body parts, ensuring efficient and seamless operations.

Enhancing Regional Service Quality

Vikram Agarwal, Head – Spares and Non Vehicular Business at Tata Motors Commercial Vehicles, emphasized the strategic importance of the new facility: “The inauguration of the new warehouse in Guwahati is a testament to Tata Motors’ customer-centric approach and will further enhance the vehicle ownership experience by ensuring easy availability of spares.” Agarwal highlighted that the warehouse will enable smarter inventory management at Tata Authorized Service Stations, thereby improving service quality and vehicle uptime.

Tata Motors’ Commitment to Extensive Customer Service

Tata Motors offers a broad range of commercial vehicles from sub-1-tonne to 55-tonne cargo vehicles and 10-seater to 51-seater mass mobility solutions. The company is committed to addressing the evolving needs of the logistics and mass mobility segments with unparalleled quality and service, supported by an extensive network of over 2500 touchpoints manned by trained specialists.

This new facility in Guwahati not only brings Tata Motors closer to its customers in the rapidly developing North East but also makes logistics more efficient, thereby strengthening the company’s presence and support in the region.