Tata Consultancy Services to deploy AI-powered automation for UPM’s IT systems

Tata Consultancy Services (TCS) has entered into a strategic partnership with UPM to modernise its IT infrastructure through AI-powered automation. The collaboration will focus on enhancing IT system reliability, improving user experience, and enabling a cost-effective IT infrastructure that supports long-term business agility.

As a global leader in sustainable materials and decarbonisation solutions, UPM requires a future-ready digital framework that aligns with its business growth objectives. The IT transformation, spearheaded by TCS, will focus on optimising operational efficiency, integrating AI-driven automation, and creating a scalable IT model that evolves with UPM’s dynamic business landscape.

What Does the TCS-UPM Partnership Aim to Achieve?

The agreement positions TCS as UPM’s primary digital transformation partner, tasked with streamlining IT operations and deploying AI-driven solutions that ensure uninterrupted business continuity. The transformation will be led by TCS’ ignio autonomous enterprise platform, an advanced AI-powered system designed to enhance IT system reliability and accelerate operational efficiency.

By implementing AI-powered automation, TCS will enhance UPM’s digital workplace services, offering intelligent IT solutions that foster seamless integration across business units. The initiative will also introduce hybrid cloud services, network connectivity enhancements, and service integration and management (SIAM) to strengthen IT resilience and agility.

The partnership will further improve IT service delivery by leveraging automation for IT support, reducing operational costs, and optimising IT system performance. Employees across UPM’s global operations will benefit from an enhanced digital work environment, where AI facilitates improved human-machine collaboration, simplifying IT processes while maintaining robust security standards.

How Will AI-Powered Automation Improve UPM’s IT Systems?

AI-driven IT transformation is a critical step in ensuring that UPM remains competitive in an increasingly digital world. Through AI-powered automation, TCS will enable UPM to move beyond traditional IT maintenance methods and adopt a predictive, experience-based approach.

The ignio platform will play a central role in reducing downtime, proactively identifying system issues, and streamlining IT management across multiple geographies. The integration of AI-powered automation will create an environment where UPM’s IT operations become self-healing, self-learning, and adaptive to changing business demands.

This transformation will allow UPM to establish a cost-effective IT infrastructure, optimising IT system reliability while reducing the need for manual intervention in routine maintenance and support. TCS’ automation-led framework will also facilitate continuous improvement, enabling UPM to respond more efficiently to evolving industry trends and technological advancements.

What Are the Strategic Benefits for UPM?

UPM’s IT transformation with TCS is not just about upgrading technology—it is about building a scalable, AI-driven digital core that aligns with the company’s sustainability and innovation goals. The transition to an AI-first operating model will bring several long-term advantages, including enhanced IT system reliability through AI-driven monitoring and automated troubleshooting, a cost-effective IT infrastructure with optimised resource allocation and reduced operational expenses, and greater business agility through a digital-first approach that allows for faster adaptation to market changes.

Additionally, the transformation will lead to an improved employee experience with AI-enabled IT support that enhances workplace efficiency, along with stronger cybersecurity measures through AI-driven threat detection and real-time risk mitigation.

Turkka Keskinen, Chief Information Officer at UPM, highlighted that the company is striving to develop an IT framework that is human-centric, business-oriented, and technologically advanced. He noted that the partnership with TCS will help UPM integrate the latest AI and automation solutions, ensuring scalable and value-driven IT service delivery.

How Does TCS’ Industry Expertise Support UPM’s Digital Transformation?

TCS has been a key player in the Nordic region for over 25 years, supporting major enterprises in their IT transformation journeys. The company has been consistently recognised as a Top Employer in Finland and has received high customer satisfaction ratings for 15 consecutive years in independent surveys.

By leveraging its extensive expertise in AI-powered automation, cloud computing, and enterprise IT management, TCS is uniquely positioned to drive UPM’s digital modernisation. The partnership is expected to set new benchmarks in IT efficiency, creating a blueprint for how AI can revolutionise IT infrastructure across industries.

Subhadipta Samantray, Country Head, TCS in Finland, emphasised that TCS is committed to delivering agile, AI-driven solutions that enhance operational resilience and efficiency. He stated that the company is thrilled to partner with UPM to create a future-ready IT ecosystem that supports long-term business innovation.

Why Is AI-Driven IT Transformation Essential for UPM’s Future?

As industries continue to embrace AI-driven digitalisation, UPM’s decision to invest in AI-powered automation represents a strategic move towards building an adaptive, intelligent enterprise. The shift from traditional IT operations to a data-driven, automated model will position UPM as a leader in digital innovation.

Anupam Singhal, President – Manufacturing, TCS, reinforced that AI is the foundation of next-generation IT modernisation. He noted that the collaboration with UPM will allow TCS to redefine enterprise IT management, ensuring a seamless transition towards an AI-led digital future.

With this transformation, UPM is set to establish itself as an industry leader in AI-driven IT infrastructure, paving the way for a more agile, efficient, and cost-effective digital ecosystem. By adopting AI-powered automation, the company will not only enhance IT service delivery but also unlock new opportunities for growth, sustainability, and technological advancement.