Humach acquires InfinitAI to boost AI-powered customer experience solutions
Humach, an agent and technology outsourcer, has acquired Colorado-based InfinitAI, which is engaged in providing purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI is expected to fast track Humach’s vision for intelligent contact centers that club together with the strengths of humans and machines for offering enhanced customer […]