T-Mobile and OpenAI have struck a multi-year agreement aimed at completely reshaping customer service by leveraging advanced artificial intelligence. The key to this revolution is their co-developed platform, IntentCX, which promises to deliver personalised, real-time solutions to customer issues by tapping into massive data sets. This collaboration is part of a larger trend where telecommunications […]
Salesforce has signed a definitive agreement to acquire Tenyx, a four-year-old AI startup based in Los Altos, California, known for developing AI-powered voice agents designed to create natural and engaging conversational experiences. This strategic acquisition is set to bolster Salesforce’s AI-driven solutions, particularly in enhancing customer service interactions, and is expected to close in the […]
First Federal Bank has announced its acquisition of Watson Mortgage Corp., a move that is poised to significantly enhance its mortgage service capabilities and customer reach. The deal, whose financial details were not disclosed, will see First Federal Bank integrate Watson Mortgage’s operations and customer base into its extensive network. This strategic acquisition merges two […]
In a significant development for the insurance industry, Ascot U.S. has announced its strategic decision to adopt Guidewire ClaimCenter on Guidewire Cloud to elevate its claims handling capabilities. This move is aimed at simplifying IT operations, quickly adapting to evolving market demands, and enhancing service quality for brokers and policyholders. Furthermore, Ascot U.S. is set […]