Browsing Tag
customer experience outsourcing
2 posts
Can Konecta help Kraken deliver next-gen CX for 70M utility customers?
Konecta joins Kraken’s BPO Partner Program to help global utilities deliver AI-powered customer experiences. Find out what this means for energy CX.
Capita (LSE: CPI) secures Samsung UK contract renewal with AI rollout as shares cool after July peak
Capita extends Samsung UK deal with AI upgrades and AWS migration. Find out how this 14-year partnership reflects Capita’s shift to digital BPO in 2025.