Can Tata Communications’ Kaleyra AI transform customer interactions forever?
Tata Communications has taken a bold step in revolutionising how businesses connect with their customers by unveiling Kaleyra AI, a cutting-edge platform powered by artificial ... Read More
Karnataka Bank opens retail assets centre to drive loan growth
Karnataka Bank, a private-sector leader in financial services, has unveiled its first Retail Assets Centre (RAC) in Bengaluru's JP Nagar. This milestone is a strategic ... Read More
Accenture invests in Cresta to enhance AI-powered customer interactions
Accenture (NYSE: ACN) has made a strategic investment in Cresta, an AI-driven platform designed to optimise contact centre operations. This move, facilitated through Accenture Ventures, ... Read More
Shocking: Freshworks lays off 660 employees to focus on AI and customer experience
Freshworks Inc., a prominent name in customer engagement software, has announced the layoff of 660 employees, equivalent to 13% of its global workforce. The drastic ... Read More
Monte Carlo Fashions joins forces with Salesforce for major digital overhaul
Salesforce, a global leader in Customer Relationship Management (CRM) solutions, has announced a strategic partnership with Monte Carlo Fashions Limited, a prominent name in India’s ... Read More
Atlantic Street Capital bolsters Zips Car Wash with $70m investment to enhance operations and customer experience
Atlantic Street Capital (ASC), a private equity firm known for its focus on lower middle market companies, has announced a significant additional investment of $70 ... Read More
Verint bags contract to enhance CX automation for American bank
Verint, recognized globally as The CX Automation Company, has recently announced a significant achievement—a $4 million multi-year contract with a top five U.S. bank to ... Read More
Google Cloud, Mercedes-Benz accelerate AI transformation in automotive e-commerce and customer experience
In an announcement that highlights the growing interconnection between artificial intelligence (AI) and the automotive industry, Google Cloud has unveiled an expansion of its strategic ... Read More
HCLTech enhances advantage experience with Generative AI capabilities
In a significant move to bolster digital marketing solutions, HCL Technologies (HCLTech), a forefront global technology firm, has announced the enhancement of its digital experience ... Read More
Barrett Distribution Centers partners with Levenger for supply chain excellence
In a significant development within the logistics and craftsmanship industries, Barrett Distribution Centers, a respected third-party logistics provider (3PL) known since 1941 for its innovative ... Read More