Browsing Tag
customer experience
130 posts
Agentic AI arms race: Zendesk and Forethought challenge Salesforce Agentforce and ServiceNow Moveworks
Zendesk agrees to acquire Forethought, adding self-improving AI agents to its Resolution Platform. Read what this means for enterprise CX in 2026.
Is IVE Group (ASX: IGL) becoming Domino’s (ASX: DMP) secret weapon in Australia’s print and logistics sector?
IVE Group signs AUD 80 million Domino’s deal and acquires Impressu and Budget Mail Services to expand its marketing and logistics service footprint.
Verint to be taken private in $2bn Thoma Bravo deal as AI CX arms race intensifies
Verint to go private in $2B all-cash deal with Thoma Bravo, pairing its CX automation platform with Calabrio. Find out what this means for AI strategy and investors.
Just Energy partners with HCLTech to deploy GenAI platform and digital solutions for business transformation
Just Energy teams up with HCLTech to implement GenAI, aiming for operational efficiency and improved customer engagement across its US and Canada markets.
Can Tata Communications’ Kaleyra AI transform customer interactions forever?
Tata Communications has taken a bold step in revolutionising how businesses connect with their customers by unveiling Kaleyra…
Karnataka Bank opens retail assets centre to drive loan growth
Karnataka Bank, a private-sector leader in financial services, has unveiled its first Retail Assets Centre (RAC) in Bengaluru’s…
Accenture invests in Cresta to enhance AI-powered customer interactions
Accenture (NYSE: ACN) has made a strategic investment in Cresta, an AI-driven platform designed to optimise contact centre…
Shocking: Freshworks lays off 660 employees to focus on AI and customer experience
Freshworks Inc., a prominent name in customer engagement software, has announced the layoff of 660 employees, equivalent to…
Monte Carlo Fashions joins forces with Salesforce for major digital overhaul
Salesforce, a global leader in Customer Relationship Management (CRM) solutions, has announced a strategic partnership with Monte Carlo…
Atlantic Street Capital bolsters Zips Car Wash with $70m investment to enhance operations and customer experience
Atlantic Street Capital (ASC), a private equity firm known for its focus on lower middle market companies, has…