In a major shift for technology advisory services and software, Renovus Capital Partners, a distinguished lower middle-market private equity entity, unveiled the sale of its portfolio company, Inflow Communications LLC (frequently termed “InflowCX”), to a subsidiary of Gemspring Capital Management, LLC. Gemspring, in their acquisition strategy, intends to integrate InflowCX with their portfolio enterprise, Amplix, noted for its technology advisory offerings.

Renovus and InflowCX: The Journey Thus Far

After acquiring InflowCX in 2020, Renovus swiftly amalgamated it with PeakView, successfully sculpting a top-tier provider specializing in strategic advisement, deployment, and managed amenities for the contact center, customer experience, and unified communications landscape. This strategic alliance was the fruition of Renovus’s investment vision focused on the channel partner business model. Their emphasis lay on software ecosystems in nascent growth stages, deriving immense value from premium channels and technological associates pivotal in propelling both sales and implementation phases.

Leadership Insights on the Transaction

Jesse Serventi, Renovus’s Founding Partner, extolled the InflowCX management, stating, “Our firm is proud of the InflowCX management team, which transformed the company into a leading partner in the contact center and customer experience end markets.” He lauded the company’s acquisitions, growth metrics, and market reputation. Underlining the business’s potential under Gemspring’s ownership, he expressed positive sentiments for InflowCX’s future trajectories.

InflowCX’s CEO, Ken Smith, accentuated their collaborative success with Renovus, iterating, “We have worked hard to further our reputation as the leader in customer experience and contact center solutions… The decisions we made in partnership with Renovus will continue to be felt in our next chapter, as we build on our vast CX experience to provide our clients with new and unique solutions to improve their businesses.”

Advisory Role in the Acquisition

In the intricate process of this acquisition, Lazard held the pivotal role of advising InflowCX, ensuring the transition’s smoothness and strategic alignment.

  Amplix, Gemspring Capital Management, InflowCX, Jesse Serventi, Ken Smith, Renovus Capital Partners