PAI acquires ATM managed service solutions provider TouchPoint 21

Payment Alliance International (PAI), a US-based provider of ATM portfolio management tools and services, has acquired TouchPoint 21 for an undisclosed price.

Based in Texas, TouchPoint 21 caters to financial institutions with ATM and cash management outsourcing services.

Brett Koedam — CEO of TouchPoint 21 said: “Joining with PAI unlocks an expanded value set for our customers and also enables us to deliver these benefits to a much wider customer base.

“The capabilities that PAI has developed complement what TouchPoint 21 has built, and PAI’s focus on customer satisfaction is equal to our own. Together, we will drive continued growth as we help financial institutions deliver new solutions to their customers.”

Payment Alliance International acquires ATM managed service solutions provider TouchPoint 21. Photo courtesy of Vyacheslav Argenberg/Wikipedia.org.

Payment Alliance International, which is a Brink’s Company, said that it gains a mature, proven managed service model through the acquisition, which is enabled by the expertise of TouchPoint 21 in advanced ATM and interactive teller machine (ITM) terminals in addition to its in-house servicing and armored teams.

According to Payment Alliance International, banks and credit unions by fully outsourcing ATM operations can achieve efficiencies in operations, enabling the growth of their footprints at considerably reduced costs. Besides, banks and credit unions can leverage next-generation cash automation technology like interactive teller machines, while optimizing operations for their internal teams.

Coupled with the proprietary technology toolset of Payment Alliance International, which includes AMP+ and Vantage Technical Services, customers will gain improved management as well as real-time visibility into their ATM fleets.

David Dove — CEO of Payment Alliance International said: “The TouchPoint 21 team is committed to simplifying and improving ATM operations for its customers.

“Their track record of innovation and customer service fits perfectly with us. I look forward to expanding our service model with the expertise the TouchPoint 21 team brings.”