IRCTC has reached an agreement with Maharashtra State Road Transport Corporation (MSRTC) to enable MSRTC’s online bus booking services via IRCTC’s dedicated bus booking portal. The Memorandum of Understanding (MOU) aims to expand IRCTC’s role as a one-stop solution for travel arrangements, adding to the 75% of rail journey tickets already booked through its platform.

Passenger Experience Enhancement: The Core of the MOU

Seema Kumar, CMD-IRCTC, stated, “the signing of the MOU between IRCTC and MSRTC is a significant milestone in enhancing passenger experience by allowing them to simplify their travel arrangements from a single point. This integration will give the passengers the advantage of seamless access of last-mile connectivity via the IRCTC Bus Booking Portal, ensuring a smooth journey.” The MOU outlines the integration of MSRTC’s online ticketing system into IRCTC’s bus booking website and mobile apps. The scope of work will be defined in detail through mutually agreed terms.

Roles and Coordination: A Detailed Plan Ahead

The roles and responsibilities for executing the project will be coordinated by both IRCTC and MSRTC. The ceremony marking the MOU’s signing took place in the presence of the Chief Minister of Maharashtra, Eknath Shinde. This formalization aims to make travel arrangements more comprehensive for the users of IRCTC’s services.

A Step Forward in Comprehensive Travel Solutions

“We are in a constant endeavor to make travelling more comfortable and convenient for the end users of IRCTC. This MOU will play an important role in allowing our patrons to plan every aspect of their travelling – Rail, Bus, Air, Sea as well as Accommodation,” said Seema Kumar, CMD-IRCTC. The collaboration signals a significant move toward simplified, multi-modal travel options for passengers, consolidating IRCTC’s position as a versatile travel facilitator.

  Eknath Shinde, India, IRCTC, Maharashtra, MSRTC, Seema Kumar