Infosys has been roped in by Posten Norge, a Nordic postal and logistics group, for digitally transforming its IT service management function.

With the partnership, Infosys will set up an IT service desk and adapt the IT processes of Posten Norge for modern software delivery techniques.

The digital transformation of the Norwegian postal service will also require the implementation of an IT service management platform from ServiceNow.

Infosys will speed up the ServiceNow platform implementation and generate ongoing strategic value out of the investments through the use of Enterprise Service Management Cafe, an artificial intelligence (AI) powered ready-to-use solution that is part of Infosys Cobalt.

Arne Erik Berntzen — Group CIO of Posten Norge, commenting on the Infosys Posten Norge partnership, said: “At Posten Norge, our aim is to make everyday life simpler and the world smaller by simplifying and increasing the value of trade and communication for people and enterprises in the Nordic region. With Infosys as a strategic partner, we feel confident we can capitalize on their capabilities and experiences to transform our IT processes.

“Throughout our interactions with Infosys, they have shown the capacity and desire to modernize the service delivery with the aim to build a future oriented IT service management capability, so we can create more value for our customers.”

By utilizing Enterprise Service Management Cafe and its extensive knowledge, Infosys will equip Posten Norge to innovate at a faster pace and adapt to evolving requirements of its customers in an agile manner.

Infosys said that the collaboration will further allow Posten Norge and the company to collaborate on digital solutions for their customers.

Commenting on the Infosys Posten Norge partnership, Karmesh Vaswani — Infosys EVP and Global Head of Consumer, Retail and Logistics Industries said: “With our vast and varied experience supporting organizations in the postal and logistics industry navigate transformation, we look forward to collaborating with Posten Norge to adapt its business to the evolving market and its customer demands.

“The speed, agility, and efficiency that the suite of solutions powered by Infosys Cobalt will provide to Posten will be pivotal in delivering a best-in-class customer experience that will set it apart from the competition. As part of this collaboration, we also look forward to developing digital solutions for our customers by combining the complementary capabilities of the two organisations.”

  Arne Erik Berntzen, artificial intelligence, Enterprise Service Management Cafe, Infosys, Infosys Cobalt, Karmesh Vaswani, Norway, Posten Norge