Infosys, ServiceNow to help manufacturers in digitalization journey

Infosys has entered into a collaboration with California-based digital workflow company ServiceNow to offer enterprise-level service management for manufacturing customers.

Through the collaboration, the Indian IT giant will utilize its industry cloud blueprints, which is part of Infosys Cobalt and deploy ServiceNow’s operations technology management (OTM) for helping manufacturing industries in the digitization of their factories, floors, and plant operations.

Narsimha Rao Mannepalli — Executive Vice-President, Head of Cloud and Infrastructure Solutions and Infosys Validation Solutions, Infosys, said: “Digital transformation in manufacturing industry has never been more critical than now. Given the current scenario, there is an increased need to drive business innovation at speed to be future-ready while also optimizing existing operations and reducing costs across the value chain.

“With the power of Infosys Cobalt and our elite collaboration with ServiceNow, we will help bring multi-fold business benefits for our clients.”

Infosys, ServiceNow to help manufacturers in digitalization journey. Photo courtesy of Donny Gonzo/Wikipedia.org.

Infosys said that it will tap its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow OTM, for boosting resilience and availability of critical OT systems across the manufacturing landscape. The partnership between the firms will also be extended to address the OTM, operations, and factory digitization requirements of customers across CPG, retail, and energy sectors.

Binoy Gosalia — Global Head of Industry Partnerships, ServiceNow said: “Speed and agility are critical for maintaining OT security. Infosys Cobalt’s Enterprise Service Management Café accelerates its manufacturing clients’ ServiceNow journey with an AI-powered plug-and-play deployment solution.

“We look forward to our continued collaboration enabling manufacturers to navigate and succeed in today’s rapidly changing environment.”

Recently, Infosys and ServiceNow had collaborated to help home appliance company Carrier Global spin off from its parent company UTC.