Infosys (NSE, BSE, NYSE: INFY), a prominent global player in next-generation digital services and consulting, has announced a major collaboration with TDC Net, Denmark’s leading digital infrastructure and connectivity provider. This partnership aims to propel TDC Net from a traditional infrastructure model to a forefront position as a customer-centric technology enterprise. The collaboration focuses on modernizing TDC Net’s IT infrastructure, enhancing customer experiences, and optimizing both IT and operational service costs.

Infosys and TDC Net: A transformative partnership

Infosys will spearhead the transformation by standardizing and simplifying TDC Net’s IT systems. This will be achieved through the implementation of AI-driven hyper-automation and adherence to industry-standard processes. The goal is to consolidate TDC Net’s IT systems into fewer, more efficient platforms, thereby boosting business productivity.

Campbell Fraser, Chief Technology and Information Officer at TDC Net, expressed confidence in the collaboration, stating that the partnership with Infosys is crucial for delivering exceptional customer value. He emphasized that Infosys’ deep expertise in the telecommunications domain and proven track record in end-to-end transformations align perfectly with TDC Net’s ambitions. Fraser views this collaboration as a significant milestone in TDC Net’s journey toward becoming a fully digital and customer-centric technology company.

Strategic goals and expert insights

Upendra Kohli, Executive Vice President of Communications, Media & Entertainment for the Americas and Europe at Infosys, highlighted the importance of placing the customer at the core of the business transformation. Kohli expressed enthusiasm about partnering with TDC Net and underscored the collaboration’s potential to enhance customer satisfaction and operational efficiency. This initiative aligns with Infosys’ commitment to empowering businesses through digital transformation while focusing on customer needs and operational effectiveness.

Detailed view of the collaboration

The strategic partnership between Infosys and TDC Net represents a significant step in modernizing the telecommunications infrastructure landscape in Denmark. By leveraging Infosys’ advanced technological solutions and industry expertise, TDC Net aims to streamline its operations, reduce costs, and deliver superior customer experiences. The focus on AI-driven hyper-automation and standardized processes is expected to drive substantial improvements in business efficiency and customer engagement.

Expert opinion on the digital shift

Industry experts view this collaboration as a strategic move that will set a new benchmark for digital transformation in the telecommunications sector. The integration of AI and hyper-automation into TDC Net’s operations is anticipated to bring about transformative changes, enhancing both the customer experience and operational capabilities. This partnership not only signifies a pivotal shift for TDC Net but also underscores Infosys’ role as a leader in driving digital innovation across industries.

  AI-driven automation, Campbell Fraser, digital transformation, Infosys, TDC Net, telecommunications, Upendra Kohli