Infosys, LivePerson to help in customer experience transformation

Indian IT services company Infosys has joined forces with US-based conversational AI provider LivePerson to bring in customer experience transformation for brands across the world.

The partnership will help brands in handing conversations powered by artificial intelligence (AI) with consumers and employees through SMS, websites, apps, and other messaging channels.

It will combine the cloud migration solution Infosys Cobalt with LivePerson’s Conversational Cloud, which is a set of applications and APIs for creating and handling conversational experiences.

Karmesh Vaswani – EVP & Global Head Consumer, Retail & Logistics, Infosys said: “We are excited to embark on this strategic partnership bringing Infosys Cobalt’s services to act as a force-multiplier for LivePerson’s Conversational Cloud.

“We plan to leverage LivePerson in the mission critical business processes of our clients to improve the user experience for their customers, channel partners, and employees.”

“I’m confident that we will jointly innovate and deliver insight-led omnichannel customer experiences for enterprise brands to create new revenue models, realize savings, and achieve faster time to market.”

Infosys, LivePerson join forces to help brands achieve customer experience transformation. Photo courtesy of Infosys Limited.

Infosys said that it is investing in and scaling a service practice for taking to market and support Conversational Cloud, apart from helping LivePerson in transforming its technology infrastructure on the public cloud to cope up with the increasing demand for conversational experiences.

Rob LoCascio – CEO and Founder of LivePerson said: “Together with Infosys’ transformational services and cloud capabilities, we can redefine how the world’s major brands communicate with consumers and engage their employees.

“Our Conversational Cloud includes a full set of APIs and integration points that Infosys can help architect and weave throughout a large enterprise’s systems and processes to generate the maximum sales impact and cost savings from conversational experiences.

“LivePerson will benefit from Infosys’ partnership by continuing to scale our Conversational Cloud to meet consumers’ growing demand for these experiences.”