Infosys Finacle unveils AI-powered suite to fast-track banks’ AI journey

Infosys Finacle, a part of EdgeVerve Systems under Infosys (NSE, BSE, NYSE: INFY), has announced the launch of the Finacle Data and AI Suite, a transformative solution designed to help banks accelerate their AI integration and boost their digital operations. This AI-driven suite empowers banks to leverage generative AI and predictive models, driving innovation in customer service, decision-making, and risk management with enhanced transparency and data explainability.

The Finacle Data and AI Suite is a core element of Infosys Topaz, which offers AI-first technologies underpinned by strong ethics, regulatory compliance, and privacy standards. With a responsible AI design, this suite aims to boost banks’ AI capabilities while ensuring transparency, security, and compliance. The suite is composed of three main components:

Finacle Data Platform: The Foundation for AI-Driven Banking

The Finacle Data Platform is designed to provide a robust, automated data pipeline for banks. It cleans, transforms, and delivers data for AI and other business needs. The platform features a modular data lakehouse alongside Banking Industry Architecture Network (BIAN)-inspired data models and domain-specific data marts, enabling easy, interoperable access to relevant data.

Finacle AI Platform: No-Code AI for Business Teams

The Finacle AI Platform allows banks to create, train, and deploy AI models from a unified interface. Leveraging pre-trained models and machine learning (ML) techniques, the platform enables rapid development of AI solutions without requiring deep technical expertise. It includes features such as model comparators, what-if simulations, and pattern analysis to boost modelling capabilities and sophistication. Importantly, a patent-pending synthetic data generation feature ensures data privacy during model training.

The platform’s approach is highly responsible, including advanced features to detect biases and drifts—ensuring trustworthy and ethical AI deployment.

Generative AI Offerings: Tailored AI Assistants for Banking

The Finacle Generative AI Offerings provide a range of AI assistants to enhance both internal banking processes and customer experiences. Notable solutions include the Finacle Knowledge AI Assistant, which utilizes natural language processing (NLP) to extract information, and the Finacle Support AI Assistant, which aims to accelerate ticket resolution for support teams.

Generative AI is also a key component of the Finacle AI Platform, allowing banks to interactively select and implement AI models best suited for their use cases—driving efficiency and productivity.

Industry Experts Weigh In

Sajit Vijayakumar, Chief Business Officer and Global Head at Infosys Finacle, emphasized the transformative role of AI in banking. He stated that AI is reshaping the future of customer engagement, risk management, and business agility. According to Vijayakumar, the new Finacle Data and AI Suite provides banks with the tools to harness AI’s full potential while abstracting much of the complexity involved in AI development, ultimately making AI capabilities accessible to business teams.

Marianne Roling, Vice President, Systems Integrators at Microsoft, highlighted the strategic partnership between Finacle and Microsoft Azure. She pointed out that Finacle’s cutting-edge suite taps into Microsoft Azure and Azure OpenAI Service, empowering banks to scale AI initiatives and enhance customer interaction, operational efficiency, and strategic decision-making.

Jerry Silva, Program Vice President at IDC Financial Insights, shared that AI-driven innovation represents the next big shift in the financial services sector. He underscored that the urgency for AI adoption is rising, but true competitive advantage will stem from strong data readiness and a commitment to responsible AI practices. He commended the Finacle Data and AI Suite as a powerful enabler for banks to seamlessly integrate AI, thereby accelerating their transformation.

About Infosys Finacle

Finacle, part of EdgeVerve Systems, a subsidiary of Infosys, is a leader in digital banking solutions. Its cloud-native suite and SaaS services empower financial institutions to innovate, operate efficiently, and grow with confidence. Currently, banks across 100+ countries trust Finacle to help over a billion people and millions of businesses to save, invest, borrow, and manage their financial needs more effectively.