Infosys said that its business process management (BPM) arm — Infosys BPM will grow its footprint in Ireland by opening a new delivery center in Waterford.

The Infosys Waterford delivery center will generate 250 jobs locally.

It will offer customer service, voice support, and technical support operations for large global firms. The new jobs to be created at the Infosys Waterford delivery center will cover various functions across different job levels, spanning a host of skills from customer and technical support roles to subject-matter-experts in the subjects of finance, human resources (HR), capacity management, and planning.

Anantha Radhakrishnan — MD and CEO of Infosys BPM said: “The launch of the new center is a testament to our continued focus on the workplace of the future, grounded in building a robust talent pool with strong digital skills. This investment in Ireland builds on our long-standing commitment to developing a highly skilled workforce in Ireland and our focus on achieving breakthrough innovation for our clients in a collaborative environment.

“Hiring the best of talent will not only offer a significant boost to the regional economy, but also substantially enhance growth opportunities for us. This will further enable us to deliver amplified business value for our clients with agility and a superior stakeholder experience.”

The new jobs announced by Infosys in Ireland add to the 1,000 jobs in the UK that the Indian IT services provider had announced in May 2021.

Infosys BPM, which began operations in Ireland in 2014 in Dublin, has been engaged in providing BPM services for the telecommunications, social media, healthcare, manufacturing, fintech, and edtech sectors.

The business process management provider has expanded in Ireland by opening offices in Waterford, Clonmel, Wexford, and Craigavon.

  Anantha Radhakrishnan, business process management, Infosys, Infosys BPM, Ireland, Waterford