How Tech Mahindra’s GenAI-powered TechM agentX could reshape enterprise automation forever

Tech Mahindra has announced the launch of TechM agentX, a pioneering suite of generative AI (GenAI) solutions aimed at streamlining enterprise operations, enhancing productivity, and driving scalability. Designed to eliminate inefficiencies in traditional business processes, the platform leverages cutting-edge automation to deliver significant productivity improvements—up to 70%, according to the company.

With TechM agentX, businesses can automate complex IT, business, and data tasks, unlocking new possibilities for operational efficiency. By integrating AI into enterprise workflows, the solution positions itself as a cornerstone for organisations looking to adopt intelligent automation at scale.

Revolutionising IT support with agentAssistX

The first offering from the TechM agentX suite, agentAssistX, exemplifies the potential of GenAI in enterprise operations. This agentless solution reimagines IT, business, and end-user support by unifying fragmented systems into a cohesive framework. It optimises IT service management by automating ticket resolution, provisioning, and maintenance tasks, making support processes faster and more efficient.

AgentAssistX seamlessly integrates with ITSM tools, enterprise security platforms, cloud management systems, and network telemetry data. By embedding AI into existing business processes, the solution maximises the value of AI investments, fostering higher adoption rates while delivering measurable outcomes.

Kunal Purohit, Tech Mahindra’s President of Next Gen Services, noted that the launch of TechM agentX reflects the company’s commitment to advancing AI-driven automation. He stated that these solutions simplify intricate business processes, improve scalability, and enhance user experiences, offering enterprises a streamlined approach to automation.

Transforming enterprise processes with GenAI

AgentAssistX goes beyond IT support to address critical enterprise needs, automating tasks such as software and device management, meeting room technologies, access control, real-time monitoring, knowledge management, and cloud operations. The automation capabilities also bolster compliance, mitigate operational risks, and enhance workforce efficiency, allowing organisations to allocate resources to strategic initiatives.

Industry expert Tapati Bandopadhyay, an advisor with Third Eye Advisory, explained that Tech Mahindra’s solutions align with the emerging concept of “Agentic AI,” which emphasises actionable, autonomous, and responsibly designed AI systems. She highlighted that TechM agentX combines codified human expertise with intuitive AI interfaces, accelerating decision-making and boosting productivity in business and IT workflows by more than 70%.

Driving AI adoption across industries

The launch of TechM agentX underscores Tech Mahindra’s dedication to empowering enterprises with advanced AI-driven tools. By addressing critical enterprise challenges such as governance, risk, and compliance (GRC), security, and real-time monitoring, the platform ensures that businesses can adopt automation responsibly and effectively.

Tech Mahindra’s innovative approach positions TechM agentX as a vital enabler for enterprises aiming to navigate the complexities of digital transformation. The suite promises not only to enhance operational efficiency but also to foster agility and drive sustainable growth across industries.