How Infosys and ServiceNow’s latest move could redefine business success

Infosys Limited, a global leader in digital services and consulting, has announced a major expansion of its strategic partnership with ServiceNow. This new engagement aims to leverage the advanced AI capabilities of the ServiceNow platform and the Infosys Enterprise Service Management Café (ESM Café) to enhance enterprise business transformation. The expanded collaboration will enable faster and more efficient implementation of ServiceNow solutions for major clients, including First Abu Dhabi Bank (FAB), promising a significant acceleration in time-to-value by up to 40 percent.

Key Points of the Strategic Collaboration

The collaboration between Infosys and ServiceNow represents a significant step forward in integrating AI-driven solutions with enterprise service management. Infosys will offer a comprehensive suite of services and solutions under this expanded engagement. This includes licenses, services, and the deployment of the Infosys ESM Café, an AI-powered, plug-and-play solution. This solution, part of Infosys Cobalt—a collection of services and platforms designed to expedite cloud adoption—encompasses over 70 applications. These applications span various ServiceNow modules and capabilities, including AI and sustainable digital solutions.

Accelerated Implementation and Enhanced Efficiency

According to Cathy Mauzaize, President of Europe, Middle East, and Africa at ServiceNow, the partnership underscores the potential of the ServiceNow platform to drive substantial improvements in service delivery and operational efficiency. Mauzaize emphasized that this collaboration is a testament to how the integration of advanced AI can revolutionize business processes, particularly for globally renowned financial institutions like FAB.

Infosys’s Umashankar Lakshmipathy, Executive Vice President and Head of Cloud, Infrastructure, and Security Service for EMEA, highlighted the excitement surrounding this collaboration. Lakshmipathy noted that the expanded relationship with ServiceNow will enable Infosys to deliver comprehensive managed services that drive efficiency, productivity, and continuous improvement. He pointed out that the combination of ServiceNow’s cutting-edge AI capabilities and Infosys’s deep expertise with the platform will offer transformative solutions and tangible business value.

Transformation Through AI and Cloud Solutions

The Infosys ESM Café is positioned as a pivotal component of this partnership, designed to accelerate digital transformation for enterprises. By utilizing AI-driven solutions and integrating with ServiceNow’s platform, Infosys aims to provide businesses with advanced tools for managing their operations more effectively. This collaboration is expected to set new benchmarks in service delivery and operational excellence, underscoring the role of AI in shaping the future of enterprise management.