HDFC ERGO partners with Xceedance to implement Duck Creek Technologies’ SaaS solutions across India

HDFC ERGO General Insurance, a prominent player in India’s private-sector insurance market, has announced a strategic partnership with Xceedance, a global leader in insurance consulting and technology solutions. This collaboration aims to deploy Duck Creek Technologies’ advanced Software-as-a-Service (SaaS) core insurance delivery solutions throughout India. This initiative is poised to transform HDFC ERGO’s operational framework by integrating a suite of comprehensive cloud-native applications designed for policy management, claims processing, billing, and data insights, alongside a custom front-end interface built on a no-code platform.

Transformative Impact on the Indian Insurance Sector

This strategic move is expected to significantly elevate HDFC ERGO’s competitive edge in the Indian insurance market. The integration of Duck Creek Technologies’ solutions is part of a broader trend where insurers are leveraging cutting-edge technology to modernise their operations and enhance customer experiences. The Duck Creek suite offers advanced features such as policy administration, claims management, and billing systems, all designed to streamline operations and improve efficiency. The no-code platform will enable HDFC ERGO to quickly adapt and deploy new features, responding agilely to market demands and regulatory changes.

The initiative underscores a significant shift towards digital transformation within the insurance industry. As insurers worldwide embrace technology to optimise their operations, HDFC ERGO’s adoption of Duck Creek Technologies’ SaaS solutions represents a crucial step in this global trend. By consolidating its products and integrating with external systems, HDFC ERGO aims to enhance its product offerings and strengthen its market presence.

Expert Insights on the Partnership

Amit Tiwari, President – EMEA & APAC at Xceedance, expressed enthusiasm about the partnership, noting, “We are thrilled to be selected as a strategic partner for HDFC ERGO in this transformative journey. Our extensive insurance industry knowledge and proven experience with large-scale Duck Creek implementations across the globe have played a pivotal role in this selection. HDFC ERGO recognises the importance of partnering with a team that brings technological expertise and a deep understanding of the insurance domain. We are committed to delivering exceptional value to make HDFC ERGO successful.”

Sudeep Chatterjee, Commercial Director India at Duck Creek Technologies, highlighted the collaborative approach in delivering successful outcomes, stating, “At Duck Creek, our insurer customers are our north star, and we’re only as successful as they are. Our partners are an important part of guaranteeing the delivery of successful outcomes. Throughout our experience with Xceedance, having already partnered with them on a variety of global insurtech projects, they have continually displayed a great deal of commitment to delivering outstanding results for our customers. We look forward to partnering with them again to assist HDFC ERGO in delivering more value to their customers in an ever-evolving world.”

Xceedance and Duck Creek Technologies: Key Players in Insurance Innovation

Xceedance is a leading provider of insurance-focused consulting, technology, operations, and data solutions. The company operates a global network with over 3,500 professionals across the Americas, Europe, the Middle East, Africa, and Asia-Pacific. Xceedance’s expertise spans various facets of the insurance industry, including commercial, personal, and specialty lines. The company’s rightshoring delivery model combines deep insurance domain knowledge with artificial intelligence and next-generation technologies, facilitating localised services and digital-first platforms.

Duck Creek Technologies is a renowned name in the insurance technology sector, providing intelligent solutions that shape the future of property and casualty (P&C) and general insurance industries. The company’s platform supports modern insurance systems by leveraging cloud capabilities to ensure agile, intelligent, and evergreen operations. Duck Creek’s solutions are designed to enhance operational efficiency and customer engagement, making them a key player in driving digital transformation within the industry.

Looking Ahead

This partnership between HDFC ERGO, Xceedance, and Duck Creek Technologies marks a significant milestone in the Indian insurance sector. The deployment of Duck Creek’s SaaS solutions is expected to deliver innovative, efficient, and scalable solutions to policyholders across India. As the industry continues to evolve, this initiative positions HDFC ERGO at the forefront of technological advancement, setting a new standard for insurance operations in the region.