Gati Limited, an Allcargo Group company and a dominant player in India’s express logistics and supply chain solutions, has joined forces with Tech Mahindra, a front-runner in digital transformation and consulting services. Together, they will develop the cutting-edge Gati Enterprise Management System (GEMS) 2.0. Designed to modernize the customer experience, the new GEMS 2.0 platform aims to blend high efficiency with reduced operational costs.

GEMS 2.0: Next-Gen Software Boosts Operational Efficiency and Customer Engagement

GEMS 2.0 leverages Tech Mahindra’s extensive expertise in cloud-native applications, underlining both companies’ commitment to next-generation digital transformation and Cloud initiatives. The collaboration is poised to replace Gati’s existing legacy software with a more agile, scalable, and cloud-based application, propelling the company towards operational excellence and unparalleled customer service.

Industry Leaders Speak: Partnership to Reshape Express Logistics Through Tech Innovation

Vivek Agarwal, President – APJI (Enterprise), Corporate Development, Tech Mahindra, emphasized that the partnership aims to revolutionize both operational efficiency and customer engagement in the logistics and supply chain industry. “Our alliance with Gati in shaping GEMS 2.0 will unlock new business vistas, enhance productivity, and spearhead the tech-driven transformation in the express logistics sector,” Agarwal noted.

A Customized, Modular Approach: What GEMS 2.0 Will Offer

Over the next 18-24 months, Tech Mahindra will collaborate closely with Gati Limited to custom develop GEMS 2.0, addressing first-mile, mid-mile, and last-mile logistics operations. Modules for Pickup, Delivery, En-route, Customer Contracts, Invoicing, and more are planned to make the software robust and comprehensive.

CEO’s Take: GEMS 2.0 Marks a Milestone in Operational Excellence and Customer Experience

Pirojshaw (Phil) Sarkari, MD and CEO, Gati Express and Supply Chain Pvt. Ltd., described the GEMS 2.0 initiative as a quantum leap towards operational brilliance and elevated customer experience. “The partnership with Tech Mahindra manifests Allcargo Group’s ongoing effort to propel Gati to greater heights,” he said.

GEMS 2.0 Architecture: AI, Data Analytics, and Micro-Services at Core

The structural blueprint for GEMS 2.0 is designed around a micro-services-based, event-driven rule engine, hosted on a cloud infrastructure. It will deploy automation extensively, along with leveraging data analytics, artificial intelligence (AI), and machine learning (ML) for enhanced performance.

Future-Ready and User-Friendly: UI/UX to Offer On-Demand Customization

GEMS 2.0 will offer a user-friendly experience through an intuitive UI/UX design, allowing on-demand customization and a multi-browser-friendly interface. G S Ravi, EVP & Group CIO, Gati Limited, stated, “Tech Mahindra’s innovative solutions will equip Gati with the tech-backbone needed for the speed and agility necessary for business success.”

This collaboration between Gati Limited and Tech Mahindra in developing GEMS 2.0 is not just an advancement in logistics software; it’s a giant leap in achieving digital transformation, operational efficiency, and top-notch customer service in the express logistics and supply chain industry.

  Allcargo Group, Gati Limited, India, logistics, Pirojshaw Sarkari, Tech Mahindra, Vivek Agarwal